I hired Ryan after finding him on Yelp and reading all of the great reviews. Ryan is great. He has awesome customer service, was professional and the epoxy floors looks great. I was headed out of town and wanted it done before we left and he accommodated me and was able to get the job done quickly. 10/10 would hire him again if I ever need epoxy floors done.
K. Heinz , 05/22/14Fantastic restoration ! John & his crew were extremely professional, punctual, & a pleasure to work with. We were so impressed wi…
I should say I really regret what I did. I am very disappointed on Ryan's service and his attitude towards customer. There are at least 10 places with major defect (photo link:pix.sfly.com/ezGQ_dXs). My house is a new build. I never thought "Best" Coast Epoxy Coatings was able to leave at least 10 places sags and crests in my new house!! Some of defect is really sharp like a nail. I can not park my car on it as I am afraid it causes damage to tires. I was not aware of these things until one week after so-called cool-down time suggested by Ryan. Unfortunately, I trusted him so much such that I paid off him right after he finished on third day. Ever since that I can not see him again.Yes, Ryan replied to my message. But regarding on the defects I pointed out, his suggestion was to driving on those spots and wear them down to invisible over time. Seriously? You want me to drive on nails and wear nails down with my tire over times? Unfortunately, it is what suggested by "Best" Coast Epoxy Coatings.I asked Ryan to fix them. But "Best" Coast Epoxy Coatings said it can't be fixed unless rip out the floor. OK. I understand it may be really difficult once sealed. So I told Ryan you can give some refund if you think the fix is out of your control. He agreed and said he would send a check. He further explained he would have done the repaires if it's simple fix. I understand everyone makes mistake. Since Ryan could accept his mistake, I believed he would honor what he said, like a man.But unfortunately I was wrong again. Mr. Ryan disappeared for three months, no response to my text message or phone call until I asked him wish you can be a man in the text message. He simply replied that you need a refund for tiny spot that was missed? What a perfect back and fill trick! I have worked with many contractors after house closing. Nobody, literally, nobody would ever behave like Mr.Ryan. Don't accept his mistake, and don't keep his words.
Just the type of flooring company we were looking for. Realiable, punctual, and well priced. Thanks again Best Coast!