August of 2017, I purchased a Forever Bed – Balance – after carefully weighing my options and believing the salesman about the quality of the bed. I have a bed frame that is old school. Headboard, footboard, side rails and slats made of wood. The center rail is an iron beam. I have had about a week of good sleep on this mattress. About a month after I got the bed I noticed I was sleeping in a sunken spot, I turned the mattress. All was good for two nights. About a month later, same thing…sunken. So, I flipped, again the same thing. I turned the mattress and it happened again. I had slept on all 4 edges of the bed and it was totally sunk in after 4 months. I got out a 6 ft level and measured a 1” sag. I filed a “warranty claim” and they replaced my mattress and box springs with a new mattress and a plain wood foundation. The same thing happened with the new mattress…after one month I had a 1” sag. But this time I didn’t wait to put in a claim. They have yet to respond except to tell me to turn it and flip it. I cannot tell you what a horrible mattress this is. I do not have the strength to turn my mattress every 2 days and flip it and turn it. And then get it replaced every month. That is not cost effective. This is not a forever bed.
1826 E Independence StSpringfield, MO 65804
From Business: A fine retailer of Simmons and Tempur-Pedic mattress, adjustable beds, headboards, frames, mattress protectors and pillows! Serving the Ozarks for 15 years! Wake …
2718 N Kansas Expy Ste ASpringfield, MO 65803
From Business: Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mat…
Ken (owner) is a wonderful guy and works hard for the Youth of the Ozarks. Doing all sorts of fundraising for our youth. He is always busy! New l…
William Parks was our sales person. I have sever spinal cord issues and I need a special mattress. William spent several hour with us. I tested many beds and he stayed with us, making suggestions as we went laying on many mattresses. Finally we found just the perfect one. The price was $2,400.00 but we got it for $1,000.00! This was a well know high end mattress. He gave me a Military discount and got us financing too that we could fit our budget. I highly recommend the mattress Firm and William Parks to find the perfect mattress for you. I am not in any way connected to the mattress Firm or related to William parks, nor did I get compensated for my endorsement.
William Parks took plenty of time to help me and my wife find the right mattress and box support for our special needs. I have sever spinal cord problems and William understood our needs and helped us find the right mattress. He was patient as we spent about two hours with him as we tried laying on a good number of mattress's. What a patient guy..A week of sleeping on it we found the Mattress had a defect. We called William and told him of the problem and he sincerely apologized and a replacement was waiting for us the next day. How to find out what a company or person is made of is when a problem happens and how its handled. William was deeply concerned about our problem and our comfort sleeping. This is what great customer service is, and ought to be.Thank you William Parks!
Sadly, I am here to tell of a bad experience. First, a little about myself and my fiance, we are both owners of BeautyRest mattresses, and I have personally bought from you in the past for my Springfield home and for my Lake House. So we know the importance of supporting a locally owned store and we know what a good mattress is.We spent over an hour at your store on E. Independence, deciding on what was the best bed for us. I had a queen sized BeautyRest and we needed a King sized mattress. We both like the Firmness of your top of the line "Elm Grove Ultimate Firm" mattress. We ordered that mattress from Gregg Wilson, as well as a frame.On Friday,Jan. 23, the bed was delivered with the frame. There were several problems we noticed. First, the stitching of the quilting was pulled-up around the edges and several places across the top was missing the quilting. We called about that right away. Gregg Wilson said that this sometimes happened and gets missed by the factory. He said since the bed was under warranty that it could be returned if we thought it would be a problem. Next, we noticed how soft and saggy the bed felt, especially on the right side. The bed felt like the outer wall was broken down. And lastly, after a horrible night's sleep, we notice that the bed had so much "movement", something that should not happen with the individually wrapped coils. We called Greg again to ask about it. He gave us a recommendation to take the feet off the frame, of course that didn't work because the middle support could not be adjusted. So, back to the store to return the frame. When we were in the store, we tested the floor model of the bed that we bought. It was nice and firm, as we had remembered, with no stitching missing.After several nights of being unsatisfied with our soft saggy mattress, my fiance called to talk to Gregg Wilson. He explained to Gregg that we both had BeautyRest mattresses that we liked and maybe we need to go back to that model. He said you can do that, BUT you are not getting any money back. My fiance was also told that we would have to pay for a return pick-up charge of $50. I was very upset hearing that he was treated so badly. We returned to the store that night, Jan. 27th, 2015, to again test the floor models and to talk with Gregg Wilson. We were again were drawn to the firmness of the "Elm Grove Ultimate Firm", (a little side note, we had requested a replacement of that mattress, but were never informed that it had come in.). After Gregg started to tell me that we needed to give the mattress some time to break it in, that's when I told him, "That's the problem. It's already broken in. It is not firm at all!". Then he changed his demeanor right away. He immediately took us back to the store room and showed us they had a new one, still in the box. On Jan. 29th the new mattress was delivered. It felt nice and firm, just like the one at the store. We noticed last night that it isn't quite perfect, a whole section across the upper middle is missing the quilting. We would inform Gregg Wilson of that if he ever called us with a follow-up to make sure that the new mattress met our expectations. We are still waiting for that call, as of Feb. 26, 2015.To make a long story short, we feel as if we were given a "warranty-returned", USED mattress. After dealing with the run around from Gregg Wilson, and getting upset with him at the store, he did get the right mattress sent to us. I do not trust this store anymore, and do not feel like they give good customer service. I did get a response from someone at the BeautyRest Sleep Gallery Facebook site on Wed., Feb. 21st, that I would get a call from someone regarding this experience. I'm still waiting for that call.
Ken (owner) is a wonderful guy and works hard for the Youth of the Ozarks. Doing all sorts of fundraising for our youth. He is always busy! New location on Glenstone is a big improvement and they have AWESOME sales! Prada shoes for $40!! what?! Clothes are usually only a buck. They also get some REALLY nice pieces of unique furniture and have it on sale most of the time! Half off everything on Mondays too!
Super costumer service. If you go in here find Jared, he's a funny guy. He will make sure you have the right bed when you walk out the door. This was the 3rd place we had gone. Amazing!!!!!!
We got a comfortable bed worth much more than we paid. The store on Independence was awesome. He helped us find a bed that we love in our price range. Could not be happier.
Best mattress buying experience!