Midwest Rug deserves zero stars for the carpeting job they did at our home. They installed a piece of defective carpeting and cracked the drywall during installation. They did replace the defective carpeting after we pointed out the very obvious flaw running directly through the middle of the room. The fact that they installed the defective piece of carpeting shows their lack of integrity. Midwest Rug never fixed our drywall, just did a terrible patch and left us to refill the cracks and repaint the entire room. Midwest Rug is not a reputable company.
They were anxious to make a sale of a very expensive product that was wrong for my needs. Now they are being dismissive, and I'm sick with disappointment. If the resolution changes, I'll give a better reviews but so far the situation is bad for this senior customer.
Great Place to by quality flooring at discounted rates. Andy has was a great help at making our remodel project go smooth,
Terrible Customer Service! Bought carpet and paid for it and scheduled an installation day. Was called about a week before installation to be told that they sold some of the carpet that we bought and paid for and there was not enough for our house. They acted like this wasn't a big deal and never once accepted blame. The only option they gave us was to pick out more expensive carpet or move our installation date back a couple weeks. They were on willing to work with us.Then after asking for a refund, it took nearly two weeks and multiple phone calls from me, for them to push through the refund. I won't use this company ever again!
They are expensive, they charge for freight by the square foot (not in the estimate) they did not ask me how I wanted the finish around my fireplace what they picked for me looked like crap they told me they did not like the "cut in" look I had to inform them that it wasn't their house after 6 weeks I am still waiting for transitions pieces and the fireplace to be finished and now they are harassing me for payment when the job is not done. I will NEVER recommend them
Best value for the money! Our new office looks wonderful!
Worst service I can remember! They show up 4 hours late. Carpet a small staircase and say the can't do the rest until 5 days later!! Called the manager they give me a sooner date of Friday. More lies, the guy is going to be 3 hours late again. 30 minutes after he is suppose to be here I get a call that he can't make it! They refuse to get anyone else because it will cost them more money!! They busted base boards and tossed the old tack strips in corners and under the bathroom vanity. Sloppy horrible service I would never recommend them to anyone!!! Beware.