Only two US cellular locations in Springfield and both are terrible. Rude and need to shower and shave
Serving the Springfield Area.
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Totally unreliable! If it rains, find something else to do because you will lose your satellite connection! Out during the Triple Crown horse races …
My husband went in with son and they have been in there 2 hours plus. Just to add one phone and line. Keep making excuses. Worker Logged into wrong wifi access ....Was gonna add 3rd line next week. Would rather pay double anywhere else. Young kids n there watching videos etc. no one working. Will b contacting manager !!!!!!
Went to this location with a major problem. Kelly handled it very quickly and efficiently. She also sold me a Directv package. Not to mention that she smiled and was polite every minute. She will be my go to from now on.
If you have a problem , no management on site. Customer service was very disappointing! Felt taken advantage of. I would not recommend this place.
Worst customer service ever-- if you have a problem no manager on site. Will not recommend to anyone !! BAD EXPERIENCE !!!!
My husband and I just left this store trying to start back up our phone service. The man told us to call customer care. He wouldn't even do his job!! Why would you push someone out the door and not do what youre being paid to do!!?? Worst customer service EVER!!!
Fast service, friendly, laid back staff! Fix all tablets, most phones, and easy to work with!
I ordered U-verse with every channel you have with U-verse Internet and phone on November 28th and was given a install date of December 8th. On December 6th I was contacted by your customer service and told that you don't have service in my area and my order was cancelled. I went back up to the store and got the issue fixed and was told that the install date would remain the same. I was then contacted by the store on December 8th and told I unfortunately would have to wait until the 13th. The next day I received a email that I would not be getting service installed until the 19th of December. Now because I took you at your word I canceled my services with mediacom on the 8th and now have no phone or Internet that I need for doctors that call and contact me. I called into customer service and was told that I could not speak to a manager that I would have to wait 48 to 72 hours for a call back. It's now past three days and no call back, resolution or even an acknowledgement of the issue when I called in to your customer service. Sadly I'm going to call mediacom tommrow and get their services back and cancel yours. Just a word of advice no matter how big of a company you are when you treat customers like this it will eventually effect your company. Maybe not short-term but it will long term. You have lost a customer that was ordering your biggest U-verse package and I contemplating weather or not keeping my three cell phones with your company. I hope I get a resolution to this issue before I have to get mediacom again. Thanks
Waited an hour and a half with only one customer ahead of us. No apology for the insane wait, either.
They are terrible!!! First impression matters and the first time I went there, these people didn't value me as a customer! I asked the lady who worked there how much they charged for cleaning and polishing, she gave me an attitude the whole time during the conversation. She sounded confused when I mentioned polish so I told her that I usually go to this other jewelry store and they clean and polish my items for free but I am asking her what is their fee. And I only asked because I was at the mall and didn't feel like driving to the other place. Anyways she rudely told me that she would do it but she wouldn't do it for free (Not like I asked her to anyways) since her attitude was really making me feel uncomfortable I told her that it was ok and I would just take my ring somewhere else. (After all it seemed like she didn't want to help me) Once I said I didn't want service anymore, she rudely placed my ring on the counter and gave me a dirty look and went back onto her computer without saying a word. WOW, what kind of customer service is that, one that is completely terrible, would NEVER RECOMMEND to anyone!!