Always fast, friendly, professional and always willing to help in anyway !! Love Hometown Pharmacy and staff !!! The ice cream, floats and soft ice cream are a total treat just like an old fashion ice cream shop !!
My husband had major surgery in August and again in October, we have filled his pain medicine at this pharmacy since he left the hospital. This is the only pharmacy these were fillled at and they were only given by one doctor. My husband only uses one doctor for his medicines. I was told that they will not fill his prescription unless they filled all of his prescriptions. Diana told me they have to check the DEA records for dr or pharmacy shopping, multiple dr's used or giving excessive amounts of medicine. I asked her if his Doctor was on this list and she she answered yes. Diana told me should not even be speaking to me, I have my husbands power of attorney, why shouldn't she speak to me. She said they would no longer fill his prescriptions. We will lrt his doctor know she ssid he was on the list. Extremely rude and will ask questions but will talk over you when you try to answer them.
They lied saying they did not receive fax from doc on Friday. I called 4 days later they never received fax. Said they re-faxed to doc and said they still didn't receive doc's fax after my friend went to pick it up Mon. evening! Then when I called and questioned them the fax just happened to come through. Suspious, so I called my doctors office and they said they would try to fax it again later and had not refaxed it today! So I asked for a copy of the fax from the pharmacy. Then pharmacist personally admitted to me they lied about that, they made a direct phone call to Dr office for my refill. I was in severe pain due to there incompetence for 4 days. They made over $800. from my med's in last 3 months. Moving my med's to Hometown. pharmacy.