This is the worse place to come as a patient and to work. Monica the front office coordinator accused me of being late numerous times yet they never did show me a document of the proof on that, after I left on my own will she then tried to play a racist card against me when I am in fact mixed with many races, so lol come again sweety. Funny she stated that after I left. However, she works right along side of her cousin aka sister Corina...isn't that unethical and should be against policy. I wish I had a family member to clock me in when I was running late or cover me when I would leave. Answer my cell phone during business hours and comfort my boyfriend while patients are standing in line to be checked out. Monica is very unprofessional and so rude to the point that she was smart enough to not type in any TE(Telephone Encounter) when she would upset a patient just to cover herself. Her kids school called constantly in regards to her kids misbehaving...I should of actually called CPS as she would also have her kids at her job. She was a liar at heart and I am so glad that I had the dignity to leave that place. Monica at the Woodlands is the worst and Tim over at Gessner the main office slaughtered the fact that I am Christian and made it into a joke as he walks around with a muffin top, bald head and cartoon ties to cover his insecurities I guess that is why he feels that is a need to joke with others in a rude manner(miserable I guess)...isn't that discrimination and harassment? They care nothing about the patients. I had patients calling in mad and crying...lazy nurses at the Woodlands wouldn't even send over the prescriptions as they stated they would to the patient upon leaving from their visit. They had little to no consideration for the patients and the wait was always a disaster for the patients for the most part. They wait 2 hours and finally when being seen by a doctor after waiting an addition hour...the doctor would see them and be done in 3 minutes(depending on the doctor). I witnessed so many patients being spoken to rudely and belittled, this is not acceptable. Monica spoke so poorly about the main office and how they know nothing and that they can't even get the director to come over to the Woodlands Pinecroft for a walk through and on the appropriate day. I didn't even have a title when I started there. They had me all over the place. Well sinice I left there, they must have been heart broken, but I love working in Austin now, getting paid more than their measly 13.00 an hour and getting treated like crap along with their inconsideration and no passion for the patients. There is no job security, they move people around like they are potted plants and you are never sure if you'll have a job or not the next day. Learn how to treat your employees and the turn over rate will stabilize. I left with dignity because of a family emergency and more so the lack of professionalism and care for the patients. I could not stand hearing patients having surgery even children and the nurses were taking their own time at sending over prescriptions for the patients pain...children people, children in pain. Texas ENT Specialist in Houston need to realize that the patients is the reason they have a company and without the patients...well you know the rest. Very poor professionalism, very poor working environment and very poor ability at putting patients first at all times. Gave one star because it's protocol.
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very poor! the doctors are not worth the time it takes to be seen, one and half hours to two hours!. Poor management in overbooking patients but no doctor is worth that. If they don't think my time is as valuable as theirs, then I won't be paying them.