Customer service of any kind simply does not exist. If you have ANY sort of a problem you will be told by whoever has answered the phone that they can't help you. Your call is then transferred to "logistics". Nobody is ever there, and you are prompted to leave a message. Messages are NEVER answered. That is a zero score for customer service. Tell your suppliers that you will no longer buy from them if they use UPS.
Too bad you can't put negative star, this place has screwed up my packages several times. Customer service is completely horid. No concern for anyone. They all have fat heads because they are all union and think they can't get fired.
Customer Service....UPS never heard of it. What services???