Kit Brennick - State Farm Insurance Agent

Our first impression of Kit was not a good one and now that I think about it, it was a red flag we should have payed attention to. On our first visit to her office Kit was in her own office where we could see her from our seats but she didn't bother to talk to us once. She didn't introduce herself, say hello - nothing. We did not feel very welcome.

A bit later my 18 year old nephew moved in with us. He had a car but wrecked it and then used the bus rather than get another. Kit insisted we put him on our auto policy. Being that he was just a kid, with an accident and a ticket, this would have jacked our rates up HUGE. He wasn't driving our cars and as a renter we shouldn't have to add him to our policy anyway. Related or not, he's an adult with his own policies.

This is where things got weird. The employee we met with that first day called us one afternoon - from her cell phone in her car. She said she wasn't comfortable with how Kit was pushing us to add my nephew to our policy and told us that if he did get into an accident in our cars, he was covered by uninsured motorist. I have no idea why Kit would be dishonest about this, unless her only motive was to get the extra money we'd end up paying. Not long after this, the woman who had called us was no longer working there.

I contacted the office recently to change agents and a different employee called to ask why we were leaving. I explained but even now, a week after that call, Kit has yet to reach out to us. We expected an apology, or something to at least acknowledge what happened but NOPE. Nothing.

In our nearly 4 years of having her as an agent she never once reached out to us about updating our policies as our former agent did. She made us feel like we didn't matter a lick to her and tried to force us into an expensive policy we didn't need. I love and recommend State Farm (Been a customer 20+ years) to anyone needing insurance but I cannot in good conscience recommend Kit Brennick.