Ideal Pools & Supplies Inc

The actual guys doing the work are great. The office is beyond frustrating. Pool guys say to let them know if something specific needs to be done and they'll come do it. Office says no, we have to do it. Office says they'll be there between 8 and 8:30. They said it twice on different days. Office (other person?) says they don't even do estimates. Okay, fine, don't call me and remind me they'll be there exactly then if you don't do that and it's far from true. So, we call to get them to finish opening (we had to wait for shock and water levels), have to wait another week, and they didn't show up. All day. We even called towards the end and were told they were still out working and that we're still scheduled. They didn't show. No call. That was yesterday. We call up today, and they say they have no idea and that no one who knows what's going on will even be in until tomorrow. This is so unacceptable! If you just need your pool opened by a few days before it needs to be closed, maybe use them. I'm not sure they'd get around to closing it before snow hits. I heard such good things about this company, but they must have hired new office people.

Was happy with the advise and help I got from Seth at Ideal Pools. Looking for help with a pool cover. Thank you.

Terrible. Needed a pool liner replaced. Supposedly the owner measured the pool and was told my pool was actually 3 ft bigger than what it was. I was told someone would have to come back out to measure again and I told them I measured it and you don't have the right size. They would not take my word for it and said they would need to have someone from there remeasure. After 5 phone calls and no return call I went with someone else. Oh and by the way, you people need to check your tape measure, or someone can't read.

They opened our pool last spring (2014) had problems. They finally fixed them. Then we had them close the pool in the fall (2014). Pool collapse by February 13. We called them repeatedly. They finally sent someone out. That started in February it's now almost July still have not let us know what they will do.