Premier Quality Services

This company provides poor customer service when and if they ever call you back. The Supervisor, Mickie, is just as bad, if not worse than his Tech, David. I have had the misfortune of dealing with this company for 3 weeks now. I don't receive retun calls and when I do reach the receptionist, Cassandra, she gives me the standard "you're next" or "he says he'll be there first thing in the morning". When the Tech, David, left on 08/09/08, I was told I shouldn't have a problem for years to come. Well, apparently a few years passed overnight as my air was out the VERY NEXT DAY!!! Let's not forget on the initial call on 08/07/08, my husband advised David the unit was leaking freon and David told him he wish he'd known about the leak before he came because he didn't come to fix a leak as it was already after 7:00pm. He said he will charge the unit with freon and that's it. Needless to say, the air was out by 08/09/08. To this day, 08/19/08, my A/C is not working and I'm not receiving any return calls!! The sad thing is I can't use a reputable company as it would void the alleged "warranty" we have on the unit. I'm stuck in 93 degree heat with a daughter and myself suffering from asthma and struggling to breathe. This company didn't even care that poor air circulation and air quality is atually a health issue for my family!!! Buyer beware!!!!