STI MOVING & STORAGE INC

They showed up on time. They are very professional and obviously knew what they were doing.

They wrapped all of the furniture and did it in a very timely manner.

They moved my family twice. Everyone at STI Moving was so accommodating. They showed up exactly on time and immediately started working.

They wrapped up all of the furniture and unassembled everything that needed to be. They moved all of the boxes and didn't slow down for a minute.

They were easy to communicate with. Once we were moved, they reassembled everything. They are extremely organized and professional.

The office called us before and after the job to set up the details.

I would highly recommend this company to anybody needing a professional move!!

The movers showed up promptly at 7 am, as scheduled, and we were into our new place around noon. Careful at both locations. We will be calling STI again for our next move and will continue to recommend them to everyone we know.

great crew

evething was done under estimate

would use them again for sure

Our contact stated things he knew they could not deliver, and at pick-up the movers were nice, but arrived much later than promised with no follow-up call from anyone. Then, when we started signing the actual forms, the lead could not even explain ALL the items in it, so he had us X out items. Took an additional 45 minutes to determine the amount/extent of optional insurance.

And this was the good part...

We needed storage for a few months, & we understood the process, but we did not expect the amount of time it would take to get out of storage, apparently. Our contact told us even though the contract stated 1-14 business days for delivery from the first available date, it would never take that long. So, we secured an apt 10 days before arriving so we could have everything there when we arrived possibly (because have family there that could assist delivery), or be there & get items soon. First date faintly promised was two days before our arrival & apt deal had not panned out, so we then secured a storage unit to continue our process in stride still. No follow-up phone calls, unless I initiated, continued (my last count was 33 phone calls self-initiated compared to 5 calls back from STI staff & multiple emails which until the last few days were not returned). Once at destination ourselves, we called again & reminded our initial contact that the 10 days would be up that week, while he investigated & did not return call. Follow-up call from me promised delivery the following week probably by Wednesday. In that time, another moving company was able to deliver our vehicle on the exact day promised, & they had no such outdialing phone issues.

We secured another apt by that next Tuesday, called STI to inform them & was told we would probably have that week (Now at the 14 days promised). No call, No show, No follow-up.

We called them on that Thursday, & were told the delivery was in transit & would be delivered the following Monday, or at the latest Tuesday AM. This being beyond the window, the penalty is $25/day taken off the price. No call. No show. No follow-up.

Called Tuesday Noon inquiring why no contact, since policy is for driver to call 24 hours in advance, & was told by Solana, Director of Client Services, that we would receive later that day. No call. No show. No follow-up. Except wait, when I called back that evening to tell them we still had not heard anything, STI wasn't sure where the driver was & why had not called (but since this is the company pattern, why confused?). We were told delivery would be made the next day Wednesday 10am-noon window. And we sat ALL day waiting, until 9:05pm Wednesday, we got a call from driver that he was scheduled to deliver Thursday morning 10am-noon window. Of course, we had to cancel first employment day because not delivered by Wednesday night too. (Their policy is if make our driver wait an hour = $85, up to $350 for the day, while we wait days for $25/day. Just saying). Additionally, the driver was operating under the contract without the reductions from late delivery, and even had the uncorrected address to deliver to, as of 10pm Wednesday Night, only 12 hours before final scheduled delivery, even though STI office insisted everything was good-to-go, no worries about address change from a full 6 days before. Subsequently, we emailed Solana to follow-up with driver & us with new contract total at midnight that night. After 4 repeated emails, I got my "corrected" contract, yet still with the wrong address at 11:31am. Driver arrived at 10am at correct location, only because we directly followed-up with him from previous night.

It's all here now, minus some damages & a feeling like we really dodged something that could have been much worse.

Not exactly the glowing endorsement they would like.

We'd give them a -5 STARS if possible. Horrible customer service. Do not deliver as they say and extort money or you don't get your belongings. Waited forever in an empty house then told to pay an extra $500 or we don't get our stuff. Think twice or three times before ever using this company. Sweet talkers just like snakes.

The only upside is the labor they hire. They were good. Management and office is beyond horrible. Save yourself the aggravation and your money. Get someone else

I try to honestly and fairly rate any company I work with. STI has been the WORST moving experience I have ever encountered. The sales team tells you what you want to hear to try to get you to book with them.



I was told that in order to have my items delivered by my move in date, I would need to have my items picked up by the 2nd of the month. This was a bit of a daunting idea as we would be living without all of our things for a week prior to moving. The date that "there should be no reason it would show up after" came and passed. I was told that it was my fault that I put the wrong date down on the contract. I was informed by their sales team that there was no way it would have arrived by the date I specified because I wrote the wrong date on the forms. Despite loading my items on the truck and taking it away on the 2nd of the month, they are just loading my items on their truck to bring to me TODAY (15th).



I have currently been living without my furniture, kitchen supplies, and other items for a week and apparently will not see my items for another 5 days. I am utterly glad that it is just me and two dogs in my empty apartment 1000 miles from home. If I had children, this would be entirely unbearable instead of just very uncomfortable.



It has been seriously upsetting that throughout the process I have been told that it is MY fault, that their staff would NEVER say what they "supposedly" told me, and that there was nothing they could do about it.



If it was possible to give no stars, I would. Spend a little more and work with a great company instead of this joke.