Clarkes Jewelers

When purchasing any expensive piece of jewelry or watches, I would give my business to a company that stands for their words. Unfortunately, Jay at Clarkes does not. He and I had been communicating about an upcoming Rolex watch that I was committed to buy along with his receiving staff. All sudden, all stories (excuses) came up and the watch was not there anymore. I bought an air ticket to go buy this watch and had to cancel the trip. This place is deceptive at its best. Run away, folks.

Hi Ted, I would love the opportunity to discuss your negative experience, as I do not have a specific scenario to correct.
As Clarkes Jewelers CEO, I personally oversee our daily meetings which are always focused on our brand promise which puts customer service as the highest priority. Please contact me promptly and I'll take care of ANY situation, give me a chance!
I appreciate the compliment on my late Grandfather, Gene Clarke. He was truly a wonderful family man, business man, and I know he would be beyond impressed by the Clarkes of today.
Thank you again for sharing your experience, and feel free to contact me anytime at 865-5658, or email me at jay@clarkesjewelers.com to discuss your issue, as you did not leave your complete name,or any specific scenario to remember an interaction from. Otherwise, I would proactively contact you to inquire about your customer service complaint, as well as the perception of my entire staff in general.
For anyone reading, I hope you find my response as intented, to make all readers aware we are a 85 year old locally owned and operated company in which any complaints are taken seriously, and I will personally take any means necessary to correct.
Check out our stellar BBB rating, and stay up to date on the most current positive reviews on our Facebook page :)

Poor customer service. Only interested in single sale, not in keeping a customer. Mr. Gene Clarke was a fantastic man! This store and staff aren't a shadow of the former.