More Info
- General Info
- Richard David Clothiers offers exquisite and unique shoes, clothing, and accessories at affordable prices. We strive for 100% customer satisfaction. We are an Authorized Dealer of Ugg of Australia, and Olukai Shoes, and a proud 3rd party seller on Amazon.
- Email Business
- Services/Products
- Ugg Australia, Olukai, Scully Leather, Brighton, Tori Richard, Steven Land, F/X Fusion, Montechiaro, Lord Daniel Sport, LD Sport, Classics By Palmland, Cotton Traders, Cellinni, Hook& Tackle, Weekender, Minerals, Minerals Tees, Beyond Paradise, Paradise Found, D'Accord, Jack Victor, Munsingwear, WeWood Watches, Majestic, Tagio, Enzo, Enro, Bassiri, Basic Options, Ecco, Pro Celebrity, and In-House Alterations
- Brands
- Basic Options, Bassiri, Beyond Paradise, Brighton, Cellinni, Classics By Palmland, Cotton Traders, D'Accord, Ecco, Enro, Enzo, F/X Fusion, Hook& Tackle, Jack Victor, LD Sport, Lord Daniel Sport, Majestic, Minerals, Minerals Tees, Montechiaro, Munsingwear, Olukai, Paradise Found, Pro Celebrity, Scully Leather, Steven Land, Tagio, Tori Richard, Ugg Australia, WeWood Watches, Weekender
- Payment method
- visa, discover, mastercard, all major credit cards, debit, amex, paypal
- Location
- 202 State Route 179 Sedona, AZ 86336 Just a few doors down from Tlaquepaque!
- Amenities
- Alterations on Premises. After hours custom shopping available.
- Other Link
- Other Email
- Categories
- Other Information
Parking: Lot, Self, On Site, Free
Wheelchair Accessible: Yes
GalleryView all (24)
Reviews
10/26/2021
KarlM2060
Re-Defining Customer Service!
I generally only review places I have visited on my travels but the customer service I received from owner Jeffrey Byrnes while shopping online with Richard David (Covid-19 after all...) was so exceptional that I want to share it with others. I have had two recent positive experiences with this store. First was when my order was returned to them (not the store's fault at all) and Jeffrey called me, then sent the order again to a new address I provided and paid for the shipping! Last month, I ordered some slacks that turned out to be too long and when I reached out to the store to set up a return, Jeffrey called me again and offered options, one of which was to shorten them at no cost (his wife is a professionally trained tailor!) - and again, he would pay for the shipping in both directions! Wow. And if that wasn't enough, he then called when he received them to verify the length. The slacks were turned around in a day and I must say, they are PERFECT. And the pleasurable, personal customer service Jeffrey provided ensures that I will shop with him again - and hopefully visit the store in person one day!
Jennifer S
Above and beyond customer service! And...Ladies: UGGS on sale! Need I say more?
I originally stopped in this store because they had a sign outside stating "UGGs On Sale" (which never happens!) and, while I did purchase 2 pair, it wasn't just the sale that moved me to take the time to write this review. The customer service was friendly and helpful without being too pushy (asking us about our time in Sedona, etc.) while I was there. Then, during my travel, one of the UGGs pairs were stolen at the airport, so I reported it to the airport and to Richard Davis's owner, Jeffrey, in case the person decided to return them (the receipt was in the bag and I believe you need to hope for the best), While the UGGs weren't returned, Jeffrey called me days later to see if I'd heard anything and advised me that, if I chose to replace the stolen pair, he'd be happy to give me the same sale price... and then got my blessing to ship them to me in a smaller box to reduce the cost of my postage. To me, THAT is going above and beyond, something that is missing in a lot of retails spaces these days! Thank you, Jeffrey! I'll be stopping by my next time in Sedona to say "hello"!
Details
Phone: (928) 282-6938
Address: 202 State Route 179, Sedona, AZ 86336
Website: http://www.richarddavidformen.com
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