Stacie is Incompetent, Unprofessional and Unresponsive. Short version: Never responded to emails. Kept telling me "two more weeks" for MONTHS! Was hesitant to even review the tax forms with me before I signed them, and now I know why. She had NO clue what she was talking about, couldn't answer simple tax questions and ended up not inputting the correct form I sent!Long Version: I had my (very simple) taxes done here. Brought them in months ahead of the the tax deadline. Was told it would take approx. 2 weeks once I had gathered all the necessary paper work. After emailing everything over I asked for verification that she received everything she neededNo responseSeveral weeks go by, I call and get apologies up and down, "it will take two more weeks." That goes by, in the mean time I get a corrected form from the bank, I send that in asking for confirmation she has received it and will incorporate this update and again, nothing.Radio silenceAnother week goes by, call again. "So sorry, it's just so busy. Need another week." Ok, I get it. Still have several weeks to tax day. 1 1/2 week later.NothingCall again. "Just so busy" need another week. At this point it's getting close to the deadline. Call again! Still not ready!Finally, TWO DAYS BEFORE TAX DEADLINE taxes are finally doneToo bad they weren't done right!That form I sent her - didn't incorporate it. Did she get it? Yup. Just "lost it"I asked to review the completed taxes and asked multiple times if this form was incorporated I just got blank stares. She told me she was doing me a favor by reviewing these! She didn't have time for these questions! WHAT? You can't walk me through this to make sure my taxes were done right, which they were NOT. Nope. That's additional. You just want me to sign it without double checking anything? I see why. You don't want to be called out on your shoddy workTo be fair they reimbursed my filing fee. So I guess I got what I paid for - Nothing
I was warned not to "get on Marilyn's badside". As the person running the day to day business, I am used to having a positive cooperative relationship with the bookkeeper/accountant. Mullens at times, was hostile and retalitory, hense the warning. A slow payer to the vendors and slow to send out invoices. When questioned concerning anything financial, Mullen becomes defensive. It was my belief that Marilyn attempts to sabotage and undermine business objectives and is quite obviously computer illiterate. I have had my own accoutant and my expectations were reasonable. I was dissappoited, if not frustrated.
Pete Skartvedt is a thief and a con artist. When i first hired him to do my taxes he tried real hard to sell me loaded funds and products designed to give him big commissions. Even though i refused to buy them he kept trying real hard to get me to buy them any way.When he did my taxes he over charged me an outrageous amount more than once. When i finally got wise to him i quit going to him and i hired a new tax man. The new one charged me much less and he agreed that i had been ripped off by Pete Skartvedt.
We've used the services of H & R Block in Shoreline Washington since 2008 and frankly, we would never take our tax business to anyone else. Raoul River, (owner) and his staff or polite, knowledgeable and profressional. They also provide payroll services (I know because I have a client who uses them) and saves clients 40% & more. Highly recommend! Bob Wilke - Edmonds, WA
I am there customer from last 8 years and happy with the service.