The Tradewinds Condominums

My wife and I stayed here for 3 days at the end of March 2013, and to say the least we are far from happy.

When I booked our stay, the people were very polite and courteous; they even called to see if we needed directions on the day of the arrival.

However, things went south very quickly once we arrived. After a 4 hour drive for a vacation, and settling in, we wanted/needed to shower, but unfortunately there was no hot water. My wife pointed out a note stapled to the wall next to the bathroom light switch which stated "PLEASE USE CAUTION - Fluctuating water temperatures may happen in showers", however, there was no fluctuating water, there was no hot water at all, and it was ice cold. I went down to the office to resolve the matter, unfortunately the office closed at 8 pm and there was nobody there. Tried the office the next morning and was told by Brandon (Office Manager) that we needed to run the water for 10-15 minutes before hot water would emerge. We ran the water for more than 30 minutes without any luck. We decided to go get breakfast and catch the shower later. We came back 1.5 hours later, to find nobody in the office, waited for about 20 minutes and gave up. Came back later that afternoon and was told that they were working to resolve the problem, and that they would let us know as soon as the problem was resolved. Long story short, the entire time we were there, there was no hot water in the shower. On the last day, I went to the office again, and Brandon said that he had just called a professorial plumber and the water issue was soon to be resolved. I asked Brandon for a later checkout in order for my wife and I to be able to shower, before we set of on the 4 hour drive back home. He said he could not authorize the late checkout, as he had other guest arriving shortly and needed to clean the room. We waited for 30 more minutes, still no hot water so we left. On my way out, I asked Brandon for at least a partial refund for our stay, he was extremely rude, and refused, stating that this type of situation was out of his control.

I called a week later hoping to speak with the owner or another manager, Brandon answered the phone and said that he was it and that there was no one above him. Again I asked for a partial refund, he refused and said that the water was fixed shortly after we checked out.

If you want to enjoy your vacation in todays limited time off from work, DO NOT STAY HERE.