Cynergy Cycles

I have purchased a mountain bike from the Santa Monica store and paid $6000 for a demo bike. at the time of the purchase the manager of the store Michaez Kollbek had assured me that once i take if for a ride and if there is anything wrong with it to bring it back and they will fix it for no charge for me even though a demo or used bike is sold as is and i took his word and purchased the bike. , in total i used the bike about 8 times and and been in the store 5 times for adjustments issues. My last visit to the store was for another adjustment and they wanted to charge me $380 for something that i keep taking back since i bought the bike so by now i am pretty frustrated so i ask to speak to Michaez to see if he can wave the charges since i was promised it will be fixed and the manager on site told me Michaez is no longer with them and then i found out its because of lies and misrepresentation he was giving to customer like me just to bring the sales up so i had asked the manager if he can do anything about this bill or since i had nothing but problems with this bike if they can change the bike and i was even willing to pay more money for another bike, the manager had to talk to district manager which is Mellisa Morelli and she refused to do anything about it and told me if i have a issue to call the old manager that was fired from the store. This is no way to treat a customer, as a business owner my employees represent my business so if they do anything wrong it is my responsibility to make my customer happy not to tell them go after the person that has been fired from the store because of similar issues. After going back and forth with Mellissa Morelli she said the best she can do is to give me $10 discount on the invoice which it was pretty insulting. I have purchased 2 bikes and spend in total almost $18000 in that store and i was pretty disappointed the way i was treated. This is not about the $380 invoice its about the principle and customer service.

Cynergy has a knack for having the high-end replacement parts that few others in town do. Staff seemed smart and classy without the arrogance of "Bicycle John" for instance.