Deseret First Credit Union

Want to see how many possible mistakes a bank can make in a short amount of time? This is the bank for you. Want to see how long it can take to NOT fix those mistakes? This bank wins over all others. Want to have surprises around every corner? They have the worst surprises for you!



But really, when we have to go out of our way and fight tooth and nail to get simple stupid things done that's when you know they really don't have your best interest. How many times have we told you to change our address yet nothing happened? And guess what? When you guys shut down our cards (with no knowledge until we were stuck at the gas station trying to get gas we knew we had the money for) the new cards were of course sent to the old address. The one we had told you to change MULTIPLE times and was promised each one of those times it would be. And then, when you finally send the cards to the right address you somehow send us the WRONG cards?! How in the world does that happen? We're out.

HORRIBLE! This credit union is the worst out of all financial institutions in Utah. I have an intimate knowledge of the credit union, and believe me DFCU has unethical and deceitful practices. This is the most polite way I can put it. Save your time and money and go to a full-service Credit Union that's more professional. DFCU is an amateur little league credit union at best. It's understandable that they might make a mistake or two (or several in my case) that causes you significant problems, but what's not okay is the lack of any effort whatsoever to make it right. "Do What's Right" apparently does not apply here. That is why DFCU has a 3.5 star rating on Facebook, while others like America First has 4.5 stars. Anything below 4.0 star is considered a miserable failure of the business to adequately address the concerns of their customers. DFCU is obviously offending the masses, not just a handful of people. Does the upper management even care or even trying to do anything about it?