Deseret First Credit UnionAdd to Favorites
147 N 200 WSalt Lake City, UT 84103Map & Directions
Saved to Favorites
Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
Phone: (801) 535-0500
Phone: (801) 456-7160
Primary Phone: (801) 355-1089
Phone: (801) 355-1089
Phone: (801) 535-0570
Fax: (801) 535-0568
TollFree: (800) 326-3328
Toll Free: (800) 326-3328
Want to see how many possible mistakes a bank can make in a short amount of time? This is the bank for you. Want to see how long it can take to NOT fix those mistakes? This bank wins over all others. Want to have surprises around every corner? They have the worst surprises for you!
But really, when we have to go out of our way and fight tooth and nail to get simple stupid things done that's when you know they really don't have your best interest. How many times have we told you to change our address yet nothing happened? And guess what? When you guys shut down our cards (with no knowledge until we were stuck at the gas station trying to get gas we knew we had the money for) the new cards were of course sent to the old address. The one we had told you to change MULTIPLE times and was promised each one of those times it would be. And then, when you finally send the cards to the right address you somehow send us the WRONG cards?! How in the world does that happen? We're out.
HORRIBLE! This credit union is the worst out of all financial institutions in Utah. I have an intimate knowledge of the credit union, and believe me DFCU has unethical and deceitful practices. This is the most polite way I can put it. Save your time and money and go to a full-service Credit Union that's more professional. DFCU is an amateur little league credit union at best. It's understandable that they might make a mistake or two (or several in my case) that causes you significant problems, but what's not okay is the lack of any effort whatsoever to make it right. "Do What's Right" apparently does not apply here. That is why DFCU has a 3.5 star rating on Facebook, while others like America First has 4.5 stars. Anything below 4.0 star is considered a miserable failure of the business to adequately address the concerns of their customers. DFCU is obviously offending the masses, not just a handful of people. Does the upper management even care or even trying to do anything about it?
10/05/2011Provided by Citysearch -
Guess what your credit union is taking money from there customers unethically but with in the limits of the law should that be ok to do. I payed 50.00 in fees for two checks that where covered by my available balance but had two pending transactions From my card that funds where not available for that did get fees also. Since they said the funds for the credit transactions where on hold for those ...transactions i did not have available funds for the checks that cleared with money to spare. So long story short my 2 debit card transactions went in the negative after the checks went through but the checks that where covered by my funds got fees also because the money was on hold 4 fees for two negative transactions. thought i would let everyone know they are doing this your next.
07/01/2011Provided by Citysearch -
I appreciate the wonderful customer service I have received at Deseret First Credit Union. As I mentioned in my comment below to ""Karmicjustice"", It's easy to blame an institution for the consequences of mismanaging your own finances. For the responsible banker, Deseret First has wonderful programs that encourage great money-saving habits, and rewards you for your efforts. I have been thrilled with their competitive interest rates and exceptional customer service.
11/05/2009Provided by Citysearch -
Hypocrisy can be defined as insincerity by virtue of pretending to have qualities or beliefs that you do not really have. I am a person with very little respect for the banking systems today and Deseret first is certainly no exception. Don't be fooled by the name or affiliation, this credit union is chomping at the bit to take your money from you in the most immoral way. Shame on Deseret first for presenting themselves as anything other than one more banking institution looking to profit from members.