JUST FYI! DO NOT use UPS Store in Murabella (Saint Augustine) location as a drop off to send packages back to Amazon! I dropped a very expensive laptop off a week ago to be shipped back to Amazon and they LOST IT! No one at this location can tell me where it’s gone! Now I have to do a claim through Amazon and wait weeks to get this resolved before I can hopefully get answers and another laptop! 😡 Only reason I gave one star is because there is one nice lady in store trying to help locate package! Store owner hasn’t even tried to help!! 😡
This store is a total rip off! My wife went to this location and paid to have packages piked up at our house the following day. I called the store and told the owner/manager to stop this pick up and cancel this order He told me that there was no problem with cancelling the pick up but he was not about to give us back our $186 . He said once we paid that was it. I called UPS and was informed that this is not a UPS store but is privately owned store and they can do nothing. this store has had numerous complaints. The owner/ manager was extremly rude and un helpful. I am a combat 100% disabled combat vet, and this really effected our Christmas.As of yesterday the store had a whole list of negative reviews, now there are none. Don't deal with this store there is a UPS drop off site at World Golf Village and an actual store On Old St Augustine Rd.
I will be traveling from out of town, and will need to drop off a package while visiting St. Augustine. I called ahead to confirm location of store is close to historic district. Simple question. I was totally taken aback by the girl who answered the phone. Shocked really, just a simple question, and she was rude, defensive , had a mocking tone to her voice,. Not helpful, not professional and quite amazing that anyone would hire her to deal with loyal customers. Not going to this store.
These people are rude and not helpful. I needed a jacket sent to me that I had left in a motel there in St Augustine and they were perfect JERKS. I called a UPS store near there and they were nice and helpful, charged my credit card for their services and sent my jacket to me. USE ANOTHER BUSINESS FOR YOUR SHIPPING.