Sacramento Carpet Cleaning

I scheduled an appointment with this company on Monday for Friday of the same week. My appointment was 9:00am-11:00am. I waited at my home from 8:30am-11:30am before calling them. When I called, I was sent to a voicemail. I left my information for them to call me and asked if they were coming. I called 2 more times leaving messages every 15 minutes. I asked them to please call me as I would be at the home all day, pleading that I needed my carpets done that day. They did not call me back. I called another company. After scheduling another appointment, I called Sacramento Carpet Cleaning back and the call was actually answered by someone. I said, " I have an appointment for 9:00am-12:00pm." She corrected me, saying it's 9:00am-11:00am. I said, well, no one showed up. She asked, "no one showed up?" I said "yes, and see that no one shows up at all. I have someone else to clean my carpets." She said, "Oh, sorry." Yup. they are sorry.