Rachel is the only person I've ever had a good experience with there. She took her time and was attentive. The guy that works there does an AWFUL job, I would never recommend him. The use their bathroom as a kitchen, as others have mentioned. I'm not 100% sure whether or not they clean their tools, though I see that sometimes they put them in the little UV light box. What angered me the most about this place is that I got shellac and the next day it started chipping, but when I went to ask to get it fixed all they did was put a clear coat and tell me it was fine. This incident made me want to never go there again.
I've been to this store several times and love the work that they do there. The store has the cheapest prices to get nails and they do quality work.
Expensive but worth every penny! There Is nothing you can dream that these guys can't pull off!!!!