My project was an attic ladder installation "repair" (we were burned with a completely unacceptable job from the 1st Pro Referral/Home Depot unlicensed guys that were sent). Kevin came for an estimate but would NEVER put me on his actual schedule. After stringing me along for 12 days (probably having me as his very lowest priority), and after the additional 8 days waiting for someone to finally come out and fix the problem... I essentially had an unusable closet for 20 days. We were apparently not worthy of his time. The problem is the lack of sheer honesty and professional courtesy and follow up. He kept telling me he would do his best to get me on the schedule but NEVER, ever put me on it after almost two weeks. If you're that busy then say so!! He was the only name given to me from Home Depot and I was at his mercy. Oh well, he will never get my business or my friends. I will be posting this on our community fb page.