Unclaimed Freight Riverdale

Love this company!! Has amazing customer service ! Will be back soon after I sell my old furniture and get all new furniture

Extremely terrible customer service, the manager is abbreviated, obnoxious, condescending and rude. In July 2013, I went in the store and bought a piece of furniture. The sale rep was about to put it inside me car, I told him it wouldn't fit, he said yes it would, and he called two of his associates to help him put it inside, I said to them again, "it won't fit", but they forced it inside the car and then the door couldn't close, they then begun to pull it out, at that point they broke my console, they immediately told me that they could take care of it, that the manager would take care of it not to worry. They eventually put it on top of my car which I've told them to do from the start. They took my phone # and said they would call me when they get the part, because they have someone who can fix it so it won't be a problem. I have called them once per week for the past two months, they told me they found the part on eBay and have made a bid, then when I called back the following week they said they lost the bid. This has been the excuse for the past two months. Finally I went into the store and the manage told me he didn't have anything to do with it, that I must let my insurance fix it because I was the one who insisted that they put it inside the car. I got upset at this point and he threatened to call the police. He gave me a card and said I should call the owner, I left the store and called the # on the card, the # rings back to the same Riverdale store, I asked the lady who answered the phone for the corporate # or the owner's # and she said they didn't have one than she asked me to hold on. At this point I went back inside the store to see the phone laid aside and they were all sitting down.

Bottom-line-for over 2 months they made me believe that they were working on finding the part when they weren't. And now being face to face they flat out said they weren't.

To make matters worse, the piece of furniture that I bought from them, which was a child’s bed, is already broken. It looked good and firmed when it was in the store, but I had to use a lot of Gorilla glue.

Don’t be like me, the poor customer service was obvious from the start, but I ignore it because I like the child’s bed that I saw, BIG mistake. I lost both ways. No good furniture, and no good service.

I recently purchased a bedroom group from Unclaimed Freight. This was the most horrible experience I have ever had with a furniture company. I ordered an Ashley bedroom group (including chest & media chest). I ordered this specific item because it had everything I wanted within my budget. When the items were delivered it was minus 1 chest. I spoke with the salesperson & he said that he assumed that I didn't want the item & neglected to put it on the receipt. I told him I wanted them to come back to get the bedroom group & he told me that they weren't going to & that there were no refunds. Not only did I get cheated but when they delivered the items they did not set it up (per the delivery charge) & would not come back to do so until the next day. Meanwhile my husband & I had already taken down the set we already had. They also sent the wrong color bunkbeds I'd ordered (I asked for white & they sent brown). When I spoke with the salesperson Ron...he not only neglected to to attempt to resolve any of the issues; he also made no attempt (as promised) to call me back to resolve the situation amicably. Please...pay the extra $100 or so to get what you want & if you are not satisfied with the service you can cancel it all together.



Scorned Shopper

This is the absolute worst. My wife and I went there looking for new bedroom furniture. We found a set we liked and agreed to purchase it. After we paid for it and asked what time it would be delivered we were informed that the set was not in stock. Needless to say we were extremely upset. We asked when it would be in and we were assured over and over and over that it would be in and delivered in less than two weeks. We were having visitors coming in two weeks so we finally said that would be acceptable. Less than three days later we were told it wouldn't be for another month. THIS WAS NOT ACCEPTABLE!!! We reminded them that we never would have purchased it if it was going to take that long and asked for our money back so we could go elsewhere so we could have the furniture before our visitors arrived. Instead they said we could find something else in the store instead. This was utterly ridiculous because if we had seen anything else we liked we would have picked it in the first place. Now we have to buy another bed for our visitors and they STILL want us to accept their furniture. We'll see each other in court first because now I don't need or want that bedroom set.



Bottom line DO NOT BELIEVE THE SALESMAN OR THE OWNER. If you do happen to buy from there you should buy something you can carry with you the same day because they WILL NOT DELIVER ON TIME!!!