Good Eye exam but they cannot make glasses. They install the lens in your frames. Three pair of glass all of them are loose sounding lenses creaking in the frame. 2 pair were readjusted and still they do not make good tight hold on the lens. For the money they charged they should be perfect. Never in my 5 0 years of wearing glasses did I ever have a problem with the lenses not being tight in the frame. The just cut the lens wrong when fitting to the frame. And when you say something to the person who cut them wrong they get defensive. I will not be going back to them.
Got new insurance so I wanted to try a new place so I got and exam and enquired about contacts. Got sized (which is deducted out the contacts eligibility funds which I did not know). After the second trial pair I wanted to stick with glasses (which I rathered not due to the price and quality). They insisted on one more trial so I agreed. After a week I want to check what is covered and compare my options. Still really confused by what my insurance covers I call both the insurance company and them. Conclusion is that with the money left over from the insurance I can get a box of disposable contacts that last for 6 mths but because I never wore contacts, that box is only for one eye and I have to pay for another box at full price for the other eye!!!??? Mind you this is only for 6 months. So whatever, I still got some type of help so I came in to pay but the first thing that was said to me when I walked in the door was "I'm not refunding the $59 for you." On a Friday evening with CUSTOMERS around. How embarrassing is that. And I was coming in pulling my debit card out. I was so baffled I didm't know how to respond. Needless to say, I left and I will not be spending my money there. For $175 no name frames I can add in another $!00 and get my Pradas!! Not only me speaking to people about my bad experience I will not be referring anyone to this place. And the worse part about it is I work NEXT DOOR.......Sarah Nguyen....this is only getting a star because I have to in order to post this