Unless you have unlimited time and unlimited patience, this is not the tax preparer for you. Over a 6-month period, she assured us that our completed tax return had been mailed to us, then 2 months later (we know the post office can be slow) told us that she had to put our return aside to process other returns. I spoke to others in our community who reported the same problems, procrastination and a propensity to lie. Not what I look for in a tax return specialist (and I use the term loosely.) Save yourself some grief;go to someone who actually cares about your tax return.