Worst customer service experience I have ever encountered. I purchased a dining room set online. I was building a new home so I was in contact with the owner Joe to see if he was able to store, he agreed. Delivery was set a month in advance-I was contacted the day before to be informed that my table was damaged (not sure how this happened since it was sitting in the warehouse awaiting delivery) and it would have to be sent out for repair. Why was it not checked when I scheduled the delivery? After waiting days for my table to be repaired another delivery date was set. Again, a few hours prior to the delivery I was notified that one of my dining chairs was damaged. I had to wait another few days for the chair to be fixed. During this time I was in contact with the owner Joe regarding my concerns. Please see his comments via email “Every business transaction is a basic agreement. You purchased a dining set at a fantastic price, we stored it for you for nearly 6 months and performed a 400 mile round trip delivery and set-up, three days after you were expecting it. In turn, you are carrying on as if you have been personally wounded. If you are not satisfied with your purchase, I sincerely apologize. Vintage Home enjoys an army of intensely loyal customers because we do things as noted above. If your reaction to a small bump in the road is to demand money and your clients, family and friends are of the same mindset, we would prefer that you take your business elsewhere.” Instead of addressing my concerns that two of my products were damaged prior to delivery he kept going on about him “letting me” store my items. Me asking for all if not even ½ of my delivery charge of $250 to be refunded after me waiting days for my items to be repaired I thought was only fair. As gorgeous as their products are I highly encourage you to shop elsewhere with a company that values their customers.
The absolute worst customer service I have ever experienced. I haven't even left out of the parking lot because I wanted to write this review while it was fresh on my mind. I will NEVER walk foot in this place ever again. I was greeted with a "hey hey" while the gentlemen proceeded to walk past me and not even ask me did I need any help. What was I shopping for, or anything. I walked by another sales Lady in the room with the rugs and she didn't even speak. She was assisting another customer and I did not expect for her to stop and help me, however I do expect for you to acknowledge customers who are ready to patronize the business. I am beyond baffled at the way I was completely ignored. I will be driving next door to purchase furniture for my bedroom.
Worst customer service ever! The owner is extremely unprofessional. Their free delivery was 6 hours late and he said I shouldnt be complaining since its free. In addition he sent several threatening emails to me after I posted my dissatisfaction about their professionalism on their Facebook page. I would definitely tell you BUYER BEWARE!!