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Sears

Map & Directions
(27 Reviews)

4604 E Cactus Rd, Phoenix, AZ 85032

(602) 953-7165

OPEN NOW
Today: 11:00 am - 7:00 pm
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General Info
Sears Brands, LLC, a subsidiary of Sears Holding Corporation offers a complete line of products under departments, including appliances, baby, beauty, bed, bath, clothing, computers, electronics, fitness, sports and jewelry, among others. Based in Phoenix, Ariz., the firm represents a host of brands, including Craftsmen, Kenmore, Panasonic, Electrolux and LG. Sears Holding Corporation functions as a retailer of household and commercial supplies. The company operates approximately 3,900 full-line and specialty retail stores. Sears Holding Corporation is a Better Business Bureau (BBB) accredited company.
Hours

Regular Hours

Extra Phones

Phone: (602) 910-2749

Fax: (602) 953-7222

TollFree: (888) 408-4543

TollFree: (800) 882-5351

Toll Free: (800) 882-5351

Toll Free: (888) 408-4543

Toll Free: (888) 566-5549

TollFree: (800) 697-3277

Services/Products
  • Prescription Sunglasses
  • Mattresses
  • Hearing Aids
  • Grills
  • Fashion Jewelry
Brands
Acuvue, electronics
Payment method
amex, discover, master card, visa, all major credit cards
Location
Paradise Valley Mall
Neighborhood
Paradise Valley
AKA

Sears Appliance Repair

Sears Stores

Categories
Major Appliances, Department Stores, Clothing Stores, Consumer Electronics, Optical Goods, Mattresses, Furniture Stores, Hardware Stores, Tools, Eyeglasses, Builders Hardware, Housewares, Landscaping Equipment & Supplies, Lawn & Garden Equipment & Supplies
Other Information

Parking: Lot, Private

Bike Parking: No

Reviews

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Carol B.

04/27/2018

Overall

We have had Sears Maintenance for about 25 yrs. Have our appliances & TVs checked every year. All the techs were really good, except for our AC. He never showed up on the day scheduled. Waited 6 hrs. Showed up 2 days later, never checked our thermostat, refused to leave a receipt, said they don't give receipts. All the other techs gave us a receipt. Our refrigerator, freezer has been repaired at least 3 times in 2017. They refuse to replace it. Not a good appliance & it is a Sears Elite. Except for the AC & refrig, everything else is great

Dale F.

04/08/2018

Overall

Should not take a month to get replacement parts. Had to use laundromat for the first time in years - at a cost. Who pays for that? Very disappointed.

Lois T.

10/31/2017

Overall

Arrived when he said he would be here and didn't sell me parts I didn't need like the last repair man I had. Very professional

Kathleen K.

09/13/2017

Overall
Selection
Service

Clark was very nice & efficient. He took my dryer apart & removed all the lint from all the places I could not reach. And he made sure all the cycles on my washer.

Lu S.

09/11/2017

Overall
Service

William Arnold performed PM checkups on 3 appliances on September 7 in a thorough, efficient manner. I will request him for further appointments. Thank you. Lu Sanford

Andrerw G.

07/06/2017

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Service

fixed the problem fast and quick good service knew to do thanks Swears service my fridg loves you.SERVICEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

Joe L.

02/25/2017

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Service

Charlie R
Had my Kenmare washer machine leaking.Had Sears repair man replace pump thought machine was ready for junk still in good shape. Very professional service

Donna H.

01/29/2017

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Service

We had wonderful and fast service and a very pleasant and professional repairman!! We would use Sears again.

Bea L.

01/29/2017

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I am so happy with my service and my repair man. I wanted to throw my washer into the street before my service man fixed my LG front loader. It would not spin the water out of any load no matter what was in the load. I washed 3 loads today with no problem-what a pleasant day! Thank you Sears and My repair man. He was simply great and my machine worked great which it has not done in a while!!

Brian M.

12/06/2016

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Service

The call to Sear's repair service did not go un-noticed. They responded with a date the day after Thanksgiving! Wow. Not to be beat, the Sears' technician was very experienced in diagnosing and repairing my clothes dryer within a half hour. The relief his expertise brought was greatly appreciated as we thought that it might cost more and might be more involved than what actually transpired. Please pass along my compliment for great service to your technician Jordan J. Great Job, Jordan!
Thank you.

BW Mosley.

T S.

11/21/2016

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Service

On phone said water heater was under warranty. They then sent a technition out for $90. He confirmed what I already knew. The tank was bad. Had a new water heater installed by Sears 5.5 years ago with a 9 year warranty. They refused to honor the warranty. STAY AWAY FROM SEARS. They are up to their old tricks.

Howard A.

10/16/2016

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Selection
Service

Sears was very prompt in scheduling our call to repair our 14 yr old washer. The technician arrived at our home on time, quickly diagnosed the problem, and fixed it by replacing a part, all in about 30 minutes. He was also very cordial and explained everything to us. We were very pleased with Sears service.

Jeanette L.

09/30/2016

Overall
Service

I am very happy with the service I received on my fridge. Service persons were exceptional and I have my fridge working perfectly. The whole experience was 5 stars.

Manuel H.

08/14/2016

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Service

Sears repaired my washer, service guy did a great job. Beware of LG, repair people seem lost, when they came to repair my washer it worked for 6 months then it started leaking. They refused to fix the problem and charged a 256.00$ service charge up front before service guy would out again beware. Than Sears saved the day. Thank you

Tony F.

08/06/2016

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Service

I called Sears to arrange for someone to come to find my non-working Maytag washer -- it suddenly quit. When the "technician," Clark, came out he went out, unplugged the washer, took the back off the controls and noticed some shredded paper inside the control box. ONLY shredded paper, a small amount of it. He announced that he couldn't go any further because of the danger of catching the hantavirus. Note -- there were no droppings, just a little shredded paper.

When I asked Clark what I was supposed to do, he flatly responded, "Buy a new one," as if the only solution was to have the hazmat team remove my washer. For that I paid my eighty bucks, and he left. This is when I realized why the washer stopped working -- I cleaned out the little bit of shredded paper from a wiring diagram in the control housing, NO DROPPINGS, and plugged the machine back in and realized the problem -- the "technician" didn't do the first basic thing -- push the reset button on the plug. IT WORKS FINE

Jeanine A.

07/24/2016

Overall
Service

The service repair man was as nice and polite as anyone could be, but unfortunately the rest of the experience was not a good one. They gave a 4 hour window, which was no problem. Then texted giving a 2 hour window...even better. Sounds good right...then an hour later got a message of a delayed time that would run 7 hour window...I called. The gal on the phone stated someone would call me..never got that call. They had indicated they would call before they were on their way...well this didn't happen. So expecting them now well after they were to be at the home, I wasn't there and I had a call the service man was at the house....well before expected. So which was it 4 hour window, 2 hour window or 7 hour window? I nearly lost it. I don't know what happened but this was crazy service. They placed me on hold for over 10 minutes and never came to the phone. The repairman, however when he did arrive was such a gentlemen. The office needs to get their act together.

Skip O.

07/16/2016

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Have always had great service from sears. They are always prompt and the service men are very nice when they come to my home. Very easy to sign up on line also.

Lendrick R.

07/01/2016

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Selection
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Service was great, took a while for part to come in, communication on status on part was adequate. After giving them a call for an update, communication about status of part was more frequent.

Irene H.

05/04/2016

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Sears always has been and will be a premier service - its what they do best - my tech was clean and well groomed, friendly, informative and answered all my questions while still giving me a discount - I have never been disappointed and they stand by their work which is more than I can say for some other services I have received

Tim G.

04/18/2016

Overall

My service call was excellent! I was told that they would be there between 8 to 12.

The tech called at 8:15 and was there at 8:30. Was very polite and knowledgeable and diagnosed the problem very quickly. He had the part on his truck and was done and on his way by 9:00.

AWSOME JOB!!

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