Pool Innovations Inc

If you are thinking of hiring Pool Innovations for your pool remodel, DON’T! Run far, fast and do not look back!!! Despite stating they want the customer to be happy, this company made promises prior to signing the contract that they don't appear to have ever intended to keep. The complete lack of coordination between crews or communication with the customer, except when the project manager literally screamed at us when we raised concerns and finally failing to resolve any of issues after “completion” of the work have prompted this review. What we experienced was far from the way they initially presented themselves and some of the good reviews on line. In the end, all issues raised prior to signing the documents and discussed throughout this process, including our still non-functioning bottom main drain and cool deck that requires aggressive scrubbing to remove any dirt that gets on it because they did not seal it, have been mostly met with excuses and refusal to address, except to say that they would be happy to seal the cool deck for the additional cost of $1.00/SF. They have not even entertained fixing the pits in the Pebble Tec, nor have the removed all of the construction debris that remains in our front and back yards. They appear to be willing to say anything needed to get the contract, but leave you to find another pool remodel company to properly finish parts of the job that should have been addressed during the project, rather than leaving them for us to figure out after the fact. Save yourself the time, frustration and added expense and just go elsewhere to begin with for your project.