Intelliserve Direct Connect

I worked as a driver for Intelliquick for over a year. During that time, I worked very hard for them, working long shifts, 50 and 60 hour weeks. I always made a positive impression on customers, and when I returned as a driver for another company, they were very pleased to see me again. I got along very well with the dispatchers and got to know a lot of the other drivers.

Before I went to work for them, other drivers warned me about Intelliquick, but I heard from a friend who used to work for them that they paid well -- and they did. That is, until they sent me out on some very expensive deliveries and then breached payment on them. I had no choice but to quit.

My friend told me that she had worked for them for years and loved it until they cut ticket prices, and thus pay for the drivers. Like her, I could no longer work for this unethical company.

In addition to non-payment, Intelliquick often shorts drivers by changing ticket prices AFTER the driver agrees to perform the jobs. They had drivers delivering lost luggage from the airport, only to be told by some woman who was in charge that the company was payin too much money to their drivers. This is actually illegal, but there is not much owner-operators can do but suck it in and cope with these unethical business practices.

Let me explain something to you: I'm sure as a customer, you may be happy with the low prices you are paying. But drivers have to pay all operating costs themselves, including but not only gas, tolls, parking, fines, and fees for commercial plates and special DMV classifications. Moreover, the wear-and-tear on their own vehicles is very high, some drivers adding some 2000 or 3000 miles a week! This means frequent oil changes and accelerated maintenance servicings. These add up very quickly.

Drivers don't make much money, regardless of what these courier companies may claim. Please think about these points next time you contract with a courier company. Make sure the drivers are being paid correctly and that the companies they work for are not cheating them. Make sure they are not being given jobs that lose money for the drivers.

Ask drivers how you can help them -- we really appreciate that! It may be as simple as streamlining access to your building, or ensuring that waiting times are minimized. Also be sure that there are safe and adequate walkways, elevators, and ramps, especially if you are sending or receiving heavy or large items. Don't let drivers suffocate in small, unventilated rooms. Don't permit your front desk or receiving personnel vex, annoy, or harass drivers; train them to work with the drivers.

Most of all, when signing up with a new courier service, inquire how they treat their drivers. The money you save may not be worth the penalty in human suffering, particularly in these times of the Occupations.

Thank you so much for reading this!

IntelliQuick Delivery is one of the most reliable delivery companies I’ve ever worked with. I use IQ's services on a daily basis and have never had a negative experience with the company or its drivers. Our office has a very professional environment and the drivers do not distract from it. Without a doubt, I prefer using IQ over any other delivery company.

Be careful with what you read on these reviews. You never know who is a real customer and who is a competitor trying to make another business look bad. I can verify as a customer that Intelliquick has been a great asset for our company in the delivery of local freight, especially items over 25 lbs. FedEx and UPS have great next-day rates on small items, but Intelliquick has programs to allow same or next-day freight at SIGNIFICANTLY reduced charges from the national companies. And I have found that few other courier companies operate on a scale that allows them to provide dedicated account managers who sincerely care about your business.
Let me tell you, the expedited delivery business is full of ""mom-and-pops"" who will continually target the biggest and the best companies. The fact is that ALL courier companies make mistakes - they manage so many people and have extremely time-critical missions all day long every day. It is inevitable. But I have not found any other company that can provide the range of services that Intelliquick offers.

IntelliQuick Delivery is the most efficient, customer service oriented delivery company I have ever dealt with and their prices for in town deliveries beat the Big Boys like UPS and Fed Ex hands down. I deal with this company regularly and they have never let me or company down. If you want great service at a fair price call IntelliQuick.

After many phone calls from me about where my package was they finally after 3 days realized they had been trying to deliver it to the wrong city!!!! This morning I was guaranteed it would be here by 5:00 - it's almost 6:00 and they can't even figure out where their driver is!!! So frustrated! The people that work there have been friendly and polite, but that still doesn't get me my freight!

The people I talked with at Inetlliquick Delivery were the most arrogrant group of people I have ever dealt with. The way they talked you would think they walked on water. Fortunately their arrogance forced me to find another service in Phoenix, one that was fantastic.