I kept telling my stylist I want my brunette hair back and she did not deliver what the picture looked like at all. The only thing she did was blend the first day and actually lighten my hair to a brighter blonde... The second day I went in for her to fix it and she showed me a red bronzie color in her mixture. (Which I absolutely hate that color on me. It looks ugly.) I denied the color she showed me and we agreed on a different color to what I thought was in fact more of a brunette color like I wanted... I went through the process again for the second time and I came out a dirty blonde... I told her I thought she was taking more blonde out and she said because I denied the color she picked out that I would have to pay for the next toner. I told my mom what had happened and she emailed and called them because she was paying with her money. The owner told her that the pictures I sent my mother were not me... How are you going to tell a mother they don't know their own child. She then continued to tell her that I was being untruthful to her as well. I'm very upset that a well known company would act so immature from the mistakes they have made. I will never make the mistake of using a company that doesn't take good care of their costmers. I think to call a customer basically a liar knows they did something wrong. I'm not a liar, I own up to my mistakes. I'm so unhappy a 4.5 rated company would treat me this way. SO DISAPOINTED!!! I want my money back! (There is one picture of my hair the first day and that was the lightest one. There are four pictures of what she gave me the second day. I also added the picture of the hair color I actually wanted from pinterest).
Very unprofessional ! Juan was a hour late to our appointment he told me to be one time cause he is very busy my appointment was at 6 am he got there at 7 am and didn’t even apologize then he got very angry when I brought it up he is cocky and very rude don’t get me wrong he is good at his job but I will never go back there he is a bad people person. I also booked him since March to do my daughters 15 makeup for November the day of the event he didn’t even show he sent his employees when I signed the contract I asked for him the guy he sent to do our hair was horrible he had to do my hair twice they are not worth the money!!!!!!!!
She was short and rude with both me and the other person who was with me. Wouldn't help the other person because she had over booked and was even more rude about that. To top it off I tried to explain to her what I wanted with my hair but instead of listening to me she kept telling me it's was her business and she knew what she was doing and then procided to butcher my hair. Would not recommend
'' I recently visited this salon Great Clips Hayden Plaza, located 12228 N Cave Creek Rd, Phoenix, AZ, 85022 and had a very bad experience. I was treated by a very rude and unprofessional hair stylist. JERALD TROWEN. The guy apparently had a bad day and seemed to be very angry. Unfortunately, I happened to be his customer. Jerald did not greet me at all when I came in and started being rude from the beginning. Jerald was telling me things like ‘’seat here’’, “what do you want”… Jerald was throwing objects and the towel to the mirror in front of me, while providing a “customer service”. He was pulling my hair! COMPLETELY UNACCEPTABLE.I have been working with customers for many years and have never treated them like ‘piece of crap’’, no matter how bad day I might have had, the way this guy "Jerald" treated me. He should not be working this kind of job. This is such an embarrassment for this salon. They deserve to lose business because of such behavior of this employee. I HIGHLY DO NOT RECOMMEND THIS PLACE ....!!!
Awesome stylist & barbers all are very professional. Family atmosphere is great!����Children services are available.Walk-ins are welcome!
This salon is the worst salon to ever exist! My mom went to go get her hair colored. A strawberry blond and came out with bright red hair with pink! The lady still wanted to charge her full price $210. Talk about no expertise what so ever! Never going back there in my life!
If you have dreads you have to see Jaelen, she is truly outstanding. She's fast and very cool to hang out with for an hour or 2 +. Best loctician in Phoenix, hands down.
Natalia has been cutting and highlighting my hair for over 5 years now because her work is consistently outstanding! She is a great listener and can create any style - bold or subtle. I trust her completely with my hair! She is also honest and will suggest suitable ideas, if necessary. Her fees are surprisingly affordable. I have paid triple for what she charges for sub-par results. And from a social standpoint, she has a wonderful sense of humor and is fun to visit with. I look forward to my appointments with Natalia very much and would recommend her to anybody looking for a hairstylist.
Rachel is beyond amazing! Not only is she super nice and sweet but she is also hands down the best stylist and colorist you'll encounter! She has absolutely transformed my hair! I recommend her to everyone I meet. She always goes above amd beyond for her customers and I promise you will leave her chair a very happy and satisfied client.
We have used this company for many years and I continue feeling comfortable with their caring & service & repair's. Now, as a Widow, I can't imagine changing companies.