I had a great physician that did back surgery on me but he left and moved back east. The physician that took over his patients has not talked to me more than 5 minutes for the follow-ups i had with him. His bedside manner is terrible. The staff leaves a LOT to be desired. He just doesn't act like he cares. If my original dr had stayed i'd give it a 5 star. I am changing drs. and will never recommend this place to anyone.
21023 N Cave Creek Rd Ste 2Phoenix, AZ 85024
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3801 N 24th StPhoenix, AZ 85016
34225 N 27th Dr Ste 114Phoenix, AZ 85085
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I've had several surgeries with CORE doctors, and they were always professional and I never had any problems with scheduling, paperwork, etc. I've never heard 'infomercials' while waiting, and if I needed to get a message to the doctor, I was put through to his PA or MA and got a response back rapidly.
Went in at 12:15pm, entered information at the Kiosk. I waited until 12:50pm, then was told they couldn't take us because they were going to lunch at 1:00pm. No where was there a sign or anything that said they took lunch at 1:00pm. It was not even 1:00 yet when they said I would have to come back at 2:00pm. Was taking my Grandson in for a RX for pink eye. We knew that what it was and was a easy diagnosis. Guess what, this is the last place I would go back to after being treated this way. Never again, will find another place to go. Do not go here......terrible customer service. Should have told me right away at 12:15 before filling out all information that they couldn't take us. NEVER WILL GO TO A WALGREENS CLINIC AGAIN!
THIS GROUP OF DOCTORS IS SO BIG, SO COMPLEX THAT IT IS LIKE CALLING A GOVERNMENT AGENCY. NOT GOOD.The Core Institute is has a very slick web page, fancy offices, and a great public relations company writing their ads.... they also have wonderful doctors. Where this Institute looses big time is in their inability to build a decent phone/message system to match the "World Class" image they have bought.Really they can get surgeries schedule faster than anyone. Really their doctors ARE SUPERIOR that the average doc you will bump into in the Ortho field. Really they do have very good support staff and the very latest x-ray, MRI equipment. So at it's heart the Core institute is a very good facility... but it is NOT a USEFUL facility because it takes, on average, 12 min. to get through the phone tree (the hold waiting is one long very pompous infomercial that will drive you crazy). Then you will get a call center person (yes they are that big an organization) - their call center people are very nice but wait there's more! After waiting 12 min. to get a call center person - they will then TRANSFER you to the department you wanted, then you get ANOTHER INFORMERCIAL that can take another 5 min. or more, and then you get -- VOICE MAIL - at which point you leave a message. Occasionally, you might get a real person to answer and they will take a message to forward when they can to the person you were calling. In other words, it's a nightmare. And they do answer messages - but only in an average way - sort of hit or miss. So You can't just call ask for the nurse of your doc, talk to her or leave a message, you have to Call the institute, wait about 15 min on infomercial, get a call center person who will then transfer you to either a "triage nurse" or the voice mail of the person you wanted to call, you then talk to the triage nurse who will leave a message for the nurse who works for your doctor - and maybe you will get a call back - L A T E R. So there are so many layers to get through to just have a simple conversation with your docs staff that you will need to be institutionalized after dealing with the Core Institute. It's a shame but the Core Institute is so big - it is like dealing with a Federal Government agency... and you know what it is like calling a government agency. My advice - find a nice local Ortho Doc and get to know his staff - you will be happier in the long run.