This place is great,even if you aren't in there spending 100s of dollars they are happy to talk to you about anything your interested in (hobby related) I'm Big into rc helicopters and they have the knowledge and expertise to help me along the way.
Wow, It's been a long time since I've been to a hobby store this good. Hugh place with a great selection. Prices are very competitive and the staff was very helpful with a problem I had with an item that I had not even purchased from them. My kids loved the place and was thrilled by the fact that a staff member flew a small plane inside the store for them to watch. A good day all around.
I have been going to this store for years and have never had any issue with them taking care of a problem that I have had. It sounds like there is more to the story. And you have to be joking about Model Box having more RC stuff!!! Not even close.