Horrible service!! You should do some research before using this company!! Beware..... Horrible customer service. No contact to client if the helping hand is a no show. Leave a elderly customer alone with no notice let alone a replacement?? C'mon!!!!!
The owner was horrible. We agreed on a price and when i came to pick up my phone he wouldnt let it go unless I paid $25 more. Please dont waste your time and money.
I had bought some studio wireless beats headphones(379.99) and got the protection plan(49.99) for two years. 10 months and where you fold them it broke on one side. I use them atleast 4 days a week for gym so they have been nothing but good. I went to the Pasadena best buy since it was by my job to get them fixed. I didn't care for trading them in or anything I waited in line to be told that the plan doesn't cover that. The girl at the front asked some other girl since she wasn't sure and the other girl said yea it doesn't cover that. She said only if sound isn't working or ear peace tears. This was from normal wear and tear I take good care of them. What I ended up doing was calling bestbuy from the website number I got transferred to heal squad and he says he doesn't know why they said that he can't over ride anything but he says they should replace. He tried calling the store to talk to them but he said it took way to long and no one answered. His suggestion was I could go back get my money for my protection plan but not to do it just yet. Go to the best buy I bought them at if not try another one. Sure enough at the one I went by 45n just before hitting beltway 8 they looked at them and said I can get another pair but they are out won't be in until 2 weeks. Or I can get any other and whatever is left I can get store credit. I ended up getting my store credit and 35 out of 50 from protection plan since it was almost a year I had them. I only got it out to order the ones I wanted from online. I had no problem at that best buy whatsoever. Right away he told me yea go to customer service and they will replace them. I just wanna say thanks to the guy that I talked on the phone. He tried to reach the Pasadena, Fairmont location to talk to them. He gave me advice and talked to me. I almost was gonna give up and say ok I une'er stand since I don't get mad easily and though well yea the electronic part they fixed I just didn't know. They should have more knowledge and not refuse a return what if I got the 35 and I'm out of 420.00. Maybe if I got heated and requested manager but I don't think you need to make a scene they should have more knowledge Instead of asking around and guessing.