The Garbage Man

Dear "The Garbage Man", I am Very Disappointed in your service, or lack there of!

My trash was not picked up for four weeks in a row, and TGM refused to come pick it up, knowing we had three weeks of trash sitting around our house, because they failed to pick up our trash. Each time I called, they indicated it must have been my fault for not putting it out early enough (NOT the case!), and once I told them I was cancelling and would like a refund for the remaining quarter, suddenly can't get ahold of them, or get a call back! Poor customer service!

I ordered this company's trash removal service on Sept 6, 2013. They pick up on Friday in our neighborhood. I thought I was getting a good deal, yet I was not. On Friday, Sept. 13, the company drove up my street and then left. They did not pick up my trash. I was a little upset, but I decided that they must have not gotten my address on their route. No big deal. The following week, I watched them, once again, drive up my street and fail to pick up my trash. I called and was told that I would definitely have my trash picked up. Yet again....no trash pick up. No one came. One more week went by, no trash removal. When I called again, I was treated poorly by the woman on the phone - Jamie - and the owner - Bob. They said they would issue a refund in 6-8 weeks! What????? I paid for a full year of services up front. They did not live up to their end of the contract. Furthermore, Ms. Jamie told me that the garbage people said we didn't have our trash cans out in time for service. THAT IS A LIE. Our trash cans have been out for a full month. I am getting complaints by neighbors and my trash is overflowing. Due to The Garbage Man's awful service, I now have maggots in my garbage, an awful smell, and I'm getting city complaints. Thanks, Garbage Man. All I ask is that they issue a full refund within the next few days. It is unacceptable to take my money and not live up to your end of the deal. 6-8 weeks for a refund is ridiculous. DO NOT ORDER THIS SERVICE!!!!!!

Do not be tempted by their prices, their service is the WORST! Missed pickups, again and again. If you call, they say they'll come get the trash, but they don't. You get to keep it for another week! Lucky you! This place is just terrible. Save yourself the grief, don't bother with the Garbage Man.

Terrible service, many missed pickups, inaccurate billing, and poor customer service. Stay away from this company.