The Village Florist

I am disgusted by this florist. I ordered flowers from here for my Dad's funeral. I told them what I wanted and how I wanted it signed. I wanted my name, my son's name (a Marine who is named after him), his girlfriend and his daughters names on the card. I asked to have a couple of lines preceding the names. I spent over 100.00. When I got to the funeral home I was SO disappointed in them. They were THE SMALLEST of all the flowers there. AND the card DID NOT have MY name or my SON's name. Nor did it have the sentiments I wanted on it. How embarrassing! It looked like I didn't send flowers to my own father's funeral! I called that night and after researching it they realized they made a mistake. I was quite upset and Dean's response was "what do you want me to do about it." He barely apologized for this HUGE mistake and NEVER offered a credit or even a partial refund. He did go put the correct card the next morning but of course the cards are removed for the widow BEFORE the service. I would NEVER use this florist again.