I took my HP on last week after I realized I had allowed a scammer to access my computer! I know nothing about computers so I was pretty upset about it. As soon as I walked in with my 3 very young kids jumped right on it even putting on a cartoon to keep my kids entertained. They cleaned up my computer answered any questions I had and sent me on my way no charge$ thanks you guys!!!!
if you plan on buying a phone from verizon do not go to Diamond verios in Orem Utah they have the absolute worst customer service I have ever dealt with not only do they not know what's going on with phones but they don't care about their customers as soon as they have their money they will not help you in any waybuyers beware stay away from Diamond wireless in Orem Utah
True story. I went into Best Buy to have my desktop serviced by their Geek Squad. I brought it there because I bought my HP desktop there three years earlier. It had a hard drive failure and it needed to be replaced. I walked in and stood near the Geek Squad counter for five minutes. Mind you there were several Best Buy employees walking around with seemingly nothing to do other than talking to one another and joking around. After five minutes a Geek Squad employee walked up to me and said, "how can we help you?" I told him I needed to replace my hard drive on my computer to which he asked, "And do you already have a reservation with us?" A reservation? Really? Was this fine dining or a computer repair? I gave them my name, email, phone and address and sat down in their waiting area. Apparently they expect customers to have to wait on them for so long that they have a waiting area. After waiting for at least 20 minutes with no one helping me, I finally took my computer and left their store in frustration and drove directly to PC Laptops in Orem on State Street. Within 5 seconds of walking into their store I had an employee welcome me and offer to help me with my computer. They got me set up and I was out the door within 5 minutes. Funny how at PC Laptops they don't have a waiting area because you NEVER have to wait. They help you immediately. I had my hard drive installed and ready to go within 4 hours. PC Laptops has earned my computer repair business for life. I will never waste my time going to Best Buy for a computer repair ever again. My two experiences could not have been more different. My computer is working great, is super fast, and I couldn't be happier. I believe in recognizing great service when I experience it. Well done PC Laptops!