13106 Blissfield Rd, Odessa, FL 33556
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Pretty good selection of driveway gates and motors and great prices. Purchased our gate last summer and it looks great. Order was fulfilled on time.
I ordered three of the pre-fab 3-Rail farm gates frames from gatecrafters.com (a Web Direct Brands company/site) on Nov 10, 2015. When checking out, I selected FedEx ground knowing that I live in FL and it would take only a day or two to arrive. Nowhere during the order process was I informed that there is any construction lead time or that they were back ordered. I took vacation days from work for Nov 19 and 20 (9 days after I ordered the gates) so that I could build them. As of Nov 18, they still have not shipped. David R. leads the "gate department" and was completely useless in expediting the delivery and would not make any commitment that I would have them by tomorrow. Worse, he came across flippant and uninterested in solving this problem.
I just tried to get a shipping update via online chat with them, and their "order system is down".
So, if you are ordering from this company be prepared for long and undefined lead times.
Ultimately, this is the owners' fault for not investing in (1) a fulfillment system on their website that ties to warehouse supplies and/or shippable product inventories, and (2) training their people that contact customers on how to solve problems.
06/13/2012Provided by Citysearch -
After reading reviews of their competitors, I looked into Gatecrafters. I tried calling their tech support line on a Sunday afternoon - I got an answer! They made some recommendations to best meet my needs and I placed an order on-line that day. The gate and opener were of far higher quality than I expected. Prices were very reasonable, and that service proved to be invaluable as I installed the gate. I called a number of times with questions and always got prompt, courteous, expert advice. I highly recommend Gatecrafters to anyone wanting to install their own system. You can buy cheaper equipment, but you can't find better for the money... and when you have a technical question on a Sunday afternoon, you can't beat their service.
11/27/2011Provided by Citysearch -
I purchased from them twice. Once online about 6 years back I bought a Mighty Mule FM700. I got 5 years from it but was really looking for something more substantial of a gate opener this time around. I called back figuring they seemed reasonable priced back then and decided to this time have them recommend an opener.
They said because of the solar usage I wanted to do Apollo was the way to go. I shopped around - they had the best price and made sure it would be compatible with my Mighty Mule remotes, keypad and solar panel.
The Apollo is a night and day comparison to the Mighty Mule. I have it installed, its working great and I have a feeling I wont need to buy one again for a long time. But if I do need anything I wouldn't hesitate to call web direct brands / gatecrafters
09/26/2011Provided by Citysearch -
My experience with getting a gate started out sorted. My order was held due to the manufacturer not shipping to small resellers and instead shipping all the product to the ""BIG"" guys (you know Lowe's, Home Depot).
After trying to get one sourced from other resellers, Matt my CSR, suggested I move to an Apollo opener, which was available immediately. Within a week I had my opener. Matt babysat my order supplying me with all the tracing info and following up with great customer service.
I would order from them again, keeping in mind some manufacturers don't play fair and treat everyone unfair equally.....
Be sure to CALL them, they will answer the phone, and you will get someone here in the US who speaks English to talk to.
06/24/2011Provided by Citysearch -
I have contacted GateCrafters several times in the past. I have received outstanding service from them.
This last time I need a part for my gate. I email them with the photo of the part. With in few minutes
Bill sent me an email with the photo of new parts and ready to ship out. I spent less time
getting this part than I would go to local if I could find a local merchant to have that part.
They go out of their ways to help you. I give them two thumps up.
Long Island New York
05/18/2010Provided by Citysearch -
Others have pretty much said it all, from this company I received great customer service, fast shipping, and a great, high-quality product. I purchased a large, ornate, dual driveway gate, gate opener, and other various accessories. The gate looks nothing short of fantastic and really increases the curb-appeal of my home. I am very satisfied with my purchase and know I got one heck of a deal!
04/01/2010Provided by Citysearch -
The gate I got specially from GateCrafters has greatly enhanced my property's physical appeal and made my home look much more expensive than it is. Everyone who has seen it has raved about how beautifully designed it is, which I can take credit for since I used Gatecrafters custom design page that allowed me to create a gate that really appealed to my personal taste. Most custom gates are extremely expensive, but Gatecrafters has found a way to incorporate customizability with an affordable price.
I did install the gate and gate opener myself, as well. Their instructions were easy to follow and made instillation a breeze.
Plus, their customer service was really friendly, knowledgable and helpful. I only write reviews when I am really pissed or extremely satisfied, and I really cannot complain about Gatecrafters! They did an amazing job.
02/11/2010Provided by Citysearch -
I knew nothing about gate openers before I called gatecrafters, their technical support reps walked me though everything I may need and helped me decide the on the right accessories for my custom situation, which i found very helpful and surprising. They didn't seem to try and just sell me the most expensive accessories, but rather gave me the pros and cons of each and let me decide. I felt they were very honest. My items were shipped very promptly. I began installation on a sunday, since it is the only day I have off work, and was shocked to see they had technical support on sundays!! This was beyond helpful...When I began installation I called them a number of times for help and they were always happy to assist me. All in all I had a very pleasant experience with this company and would buy from them again without doubt.
04/16/2008Provided by Citysearch -
I spent thousands on a gate and opener only to find out they shipped the wrong parts making installation impossible. After I called to tell them the problem they said they would correct it right away. Weeks went by and nothing happened. They don't return phone calls or emails and now I'm stuck with a useless gate and opener that I can't install. You might get lucky and get everything perfectly shipped from them, but if you have any problem you're screwed.