Quoted a specific natural gas pool heater then delivered a different model for LP gas line. Said we had agreed to an LP heater instead of a natural gas heater. NO customer service, no follow up and very unprofessional when you address problems with them. I would never recommend them to anyone.
I called this company with a problem, after calling several other local companies and no one would call me back, except for this one. They were ver…
Excellent staff, efficient, clean fast and wonderful people. I recommend this store to all Ocala city,
Owner is rude and hangs up on customers before he even hears the story regarding the work that his pool boys are doing. Claimed to be coming to clean the pool, when no one was home, but the pool would never look as if anything was done. To prove to myself that they weren't coming, I disabled the front gate, and he didn't even know it. The sweeper wasn't sweeping for 3 weeks, but they never noticed it. Also, the water level was below the skimmer line, and they refused to put water into the pool, saying they "don't put water in pools because it would take too long to fill." Horrible service and takes advantage of customers.
I called this company with a problem, after calling several other local companies and no one would call me back, except for this one. They were very attentive to my needs and cared about the urgency to get my repair done. I would highly recommend them if you want a company that is going to show up when they say they will, call if they are going to be late, and go the extra mile to service their customer! THIS IS WHAT SERVICE SHOULD BE!!! You guys set the bar high for other companies out there!!! Thank you!!