I was given the wrong pizza and when I called back the woman who answered the phone knew that I was given the wrong pizza because she told me what I got yet no one bothered to call me. She offered a new pizza or credit but no apology and not only that but no free delivery of the new pizza. This may be due to the fact that they closed early for a party. When I showed up with the wrong pizza to get the correct one, again I was offered no apology. The manager was behind the counter but found it more important to talk to employees rather than addressing the issue. He came to the counter to talk to someone delivering cupcakes for the party yet did not address the issue with me. When I received the new pizza I was told to have a nice night but never offered an apology. I think that I will have to a new place to get pizza now. I do not appreciate poor customer service.
The food here cannot be beat! I love the red sauce!! We always end up with leftovers and it's all very decently priced. Great thin pizza, too!
The food is authentic and delicious, the bar is beautiful and spacious, and the woman who owns it is too frickin sweet.
The One & Only!!DINER REVIEW • JAN 19, 2014 LIKES ITEDITI travel a lot and love Mexican cuisine. Once I ate a few times at El Fogon I do trust other restaurants. The owners create everything fresh each day. No frozen , all fresh. All originals Mexican receipts made from heart and soul of Fhil & fNelly. Thank you for all your hard work to bring all of us great fresh Mexican Food.Dalej
Service is horrible. Waited an hour and a half for a table and ended up leaving without being seated. Hostess told my family each time i approached her that our table would be ready in 15 minutes. I will never go back.
I was recently there in a large group. The ambiance is very nice and the owner was pleasant. They seem to "try" and be upscale and have nice extra's such as fresh bread and garlic bread served with freshly grated parmesan. That was delicious...the bread could have been a little better. The downfall...the entree's, both mine and my husbands, were not very good at all. Very bland and not worth the money. Even worse than the food though was the service. It took over an hour and 1/2 before we even got soup and salads on the table. Our group was very nice even though we had a reason to be upset. We just wanted to end the night on a high note. However...the servers seemed to all have attitudes by the end of the night. Very unprofessional. I feel bad for the owners....They made a bad impression on about 20 potential customers...
My wife ordered the special, Salmon, my wife said it tasted strange, I tasted it and WOW they must have marinated it in Garlic. When we ask the server she told us that's the way its cooked. Even my seafood alfredo had way too much garlic in it. I do not like the taste of garlic in my mouth for the next day. We won't be going back.