Auto Repair Service in Norwich, CT

I paid over $2,000.00 to have my car detailed here. As part of my "guarantee" I was told to bring it in after a few months for a no charge cleanup. I unfortunately missed the appointment and called to apologize and was chastised by the owner, but agreed to pay $150 for the work. My friend dropped the car off this morning. Later I was called by the owners wife. I returned her call and she turned the call over to her husband. The owner who berated me for no reason at all. He continued to say that he had two cars ahead of mine and refused to do mine. It is indeed unfortunate that a business owner would act this way. It was a very disappointing experience! My son was going to schedule his truck and car, but will not be doing so. The wife told my friend that dropped the car off that it was my fault and they weren't going to cater to my schedule. I was told to drop it off on Sunday and if they were not there at their residence to leave the car there and put the keys in the box; they we going to work on it on Monday. My friend dropped it off at 7:30 am. If there were two cars ahead of me, there was sufficient time to do mine. Not only are they rude, but I don't appreciate being blamed for something just because the coward wife wouldn't confront the friend who dropped it off. When I spoke to the husband, he blamed my friend. This is an indication of how untruthful and unreliable they are! Stay away from this place!!!!

Fantastic shop, very knowledgeable and explains all work and why it is being done. Only uses quality parts.

Waited over 2hours on the side of the road in a bad area, they never showed up and when I called they said they were not coming after my insurance company sent them payment, they said they couldn't reach my insurance company to tell them they couldn't make it which wasn't true, cause I called and had no problem getting through and on top of that they had my number were they could of called me, instead they sent me a time estimate saying 311am and made me wait for no one to show and help me... straight up garbage company I'll never ever used them and make sure everyone I know doesn't eaither..

Recently I needed a tire changed on my truck. I contacted AAA and a Local service garage (Northeast Towing Norwich CT) was dispatched. They came out and changed the tire. I didn't have a problem until a month later when I got a service airbag error on my dash board. I took the vehicle to the dealer for service, they informed me that the jack under the seat was not reinstalled properly and it had pulled a wire connector apart which gave me the error message. The dealer charged me 111.00 dollars to reconnect and install the jack and spare tire lower crank handle. I called AAA to discuss reimbursement because the road service tech didn't do a proper install. They told me I would have to take it up with the local service provider and that there hands were tied and would no longer advocate for me. I tried several times to contact Northeast Towing   Norwich ct. I had one conversation with them and he explained it was not his problem but to send the bill over for review. I made many follow-up calls after my fax and could not contact the person in charge, Left many messages with my number but no one has called back. AAA has washed there hands and refuse to help me . My membership is up in Sept I have 5 cards in my family. I will be seeking another company that treats there customers better. -

I have my Dodge 2500 Ram maintained by Laurel Hill Tire. The staff and mechanics there are top notched, knowledgeable, and courteous. My Truck goes no where else for repair.

I really like Laurel Hill and Auto. I actually live about 30 minutes away and go there. I heard that they work on old cars and mine is 2002 and I want to try hold on to it as long as I can. I have had them work on my car for a few things. I have found them to be very honest. Very reasonable. I think the staff is very personable and Mark the owner takes time to explain the situation and what he feels is the best for the time for the vehicle. I have had a quote elsewhere and then went to him and he gave me different choices and all being more reasonable. I will continue traveling the half hour to see Mark and his staff at Laurel Hill. He even told me all about a rebate and made me money I wasn't even aware getting. Another time he told me about a recall that again until I looked into wasn't aware. Really like them very much and their service is quick and very reliable. Thank you!!!!

I was recently involved in a traffic accident and sustained damage to my vehicle in which needed to be towed. The other drivers insurance company set up the vehicle tow and they were informed as to where to bring my vehicle. Northeast Towing and Transport was the company contracted to come out and pick up and deliver my car. Upon pickup, there was absolutely no damage to the front bumper. My car arrived to the body shop who is also my family friend whom I trust and would have no other shop work on my car. When the vehicle arrived at the body shop, my car had somehow sustained damage to the lower part of my front bumper. I was not fortunate enough to be present at the time of drop off due to my work schedule. I have all pictures of the car before and after. The next day I went to Northeast Towing to discuss this damage. The tow manager was not in that day and he was to call me the next day. I never received a phone call, so I called. He was provided the pictures and could not see any damage. He then began to investigate further and went to look at my Facebook profile as well as my wifes to look at the pictures. He had 4 different windows open on his computer with pictures dating back 3 to 4 months prior to this event. He was then provided a photo from the Norwich Police Dept. that was taken a week prior to this incident that clearly shows no damage. The tow manager then began to tell me that the body shop and my family friend were lying to me and that he accepts no liability for any damages because of lack of proof. So now as a result of the accident, my vehicle has incurred more damage that now I have to fix in addition to what already is.

My wife is handicapped. Even before this we had years ago gone to these folks for an a/c problem and they did an absolutely great and timely repair. These are good people so only go here if you want an outstanding and fair priced repair. These are hardworking people and will only do what is necessary and go to great lengths to do the job right. They do NOT pad the bill. Do not go here with an attitude. Like I said these are descent folks and deserve respect and your trust. In turn you will be given the same. So go with a frown and leave with a smile. That's how we see it. Oh yeah, give them room (your ok**Aceiling $$) to fix other issues if they need to address them. Thanks for hearing what I'm saying... Carl M.

I called AAA at 3:00PM and they did not arrive to pick up the car until 1:00AM! I got the AAA call that Northeast Tow was coming to get my car at 4:00PM. The driver was extremely rude and refused to tow my car in 3 inches of snow. He said "If I get stuck nobody is going to come out and get me at 1:00AM" and "I don't see why you keep calling AAA saying your car didn't get towed".

I found Quercias by word of mouth because I have a high roof van, and most shops do not have overhead doors and a lift which can accommodate this vehicle. Then I found out that they have much more than that .... top notch service plus customer care along with reasonable rates. I ended up with a front end alignment which cost less than their competitors, and they fixed a difficult issue with my right front wheel which two previous shops diagnosed, but were unable to repair.Five Star recommendation. When you go there, ask for John.