Brothers Plumbing & Heating Inc

Do not hire this company to do any work for you. We hired them to inspect and clean our furnace. First of all the bill was 3 times what was quoted on the phone and secondly the heater did not work again after they left. A licensed electrician fixed our heater by finding a wire that had been disconnected inside and tucked away so it couldn't be easily noticed. The electrician strongly believes they sabotoged our heater.

I had these guys come out to my house. They 'tried' to fix my air conditioning unit. They replace a condenser and I later found out that they had OVERCHARGED me by 3 times the amount that one would normally pay. They took advantage of me because they knew that this woman didn't know anything about air conditioning repairs. Don't be HOODWINKED! This company responded to me very rudely and told me that this was the 'norm' rate for repairs. All I have to say is DON'T USE THIS COMPANY.

took total advantage of someone who wouldn't know the difference. tech told me my furnace was leaking gas...it was not. told me that it needed to be replaced immediately to the tune of over 3k. then continued on to tell me my water heater was also in terrible shape...i did not call them out to look at my water heater. i declined his options and called another company. my furnace is fine as is my water heater. will NEVER use this company again.

took total advantage of someone who wouldn't know the difference. tech told me my furnace was leaking gas...it was not. told me that it needed to be replaced immediately to the tune of over 3k. then continued on to tell me my water heater was also in terrible shape...i did not call them out to look at my water heater. i declined his options and called another company. my furnace is fine as is my water heater. will NEVER use this company again.

Have used you at my rental for furnace issue. Service and personnel were great.

Thanks for the quick response. Turned out to be a small issue, but you were quick to fix and didn't take advantage. Much appreciated!

Always professional and nice. Customer service goes a long way toward bringing my business back.

Dan, the technician, was very courteous, professional and informative. His helpful hints and advice help. Thanks Dan!

This is teh second time we have used Brothers and both times the technician was pleasant, courteous and knowledgable. Thank you.

When I called for service, to have a faucet and garbage disposal installed in a new sink, I asked for a ballpark price. I was told that could not quote a price over the phone and would charge me $45 to show up and provide a quote. I made the mistake of assuming the price would be reasonable. I was wrong. They quoted $804 for the two installs! I told them to take a hike, which they did with my $45. What a racket!FYI, Home Depot quoted me, over the phone, $218 firm, for the same job. Lesson learned!

When I called for service, to have a faucet and garbage disposal installed in a new sink, I asked for a ballpark price. I was told that could not quote a price over the phone and would charge me $45 to show up and provide a quote. I made the mistake of assuming the price would be reasonable. I was wrong. They quoted $804 for the two installs! I told them to take a hike, which they did with my $45. What a racket!FYI, Home Depot quoted me, over the phone, $218 firm, for the same job. Lesson learned!

Scott c. was extremely professional and did a fantastic job. When we do need Brothers services again, we will request Scott C.

I was really impressed with timeliness, efficiency and the service provided- Thanks!

Thank you to Scott for taking care of our plumbing problems so quickly and carefully.

Three items on my A/C needed to be replaced. All three were under warranty. Brothers quoted me over two thousand dollars for the work. Other quotes were $300 and $400. Brothers quoted me $1800 more than anyone else. I have heard the same from others. Hold on to your wallets and call someone else. They did not bother to explain this to me when I questioned them on the price. $2,200 for warranty work is borderline criminal. They should be investigated for trying to rip people off.

This is only the second time we've ever had furnace problems, but Brother's has been the one to service our furnace both times because they were willing to come out within the hour we called them. Other company's offered to come out the next day or even the coming saturday, when we needed help sooner then that. The technian's are always friendly, informative, and professional - such as Ken D. who replaced the electric igniter in our furnace this round. Brother's isn't always the cheapest, but they've always shown up promptly for the job when other company's wouldn't bother to send a truck - the extra cost is worth it because they will show up.

My hot water heater quit on me while my husband was out of town last weekend. I called and left a message with Precision Plumbing (because they were the first company that came up in my search) - I am so glad I found Brothers Plumbing...After leaving two phone messages with Precision (I STILL haven't been called back). I did another search. Brothers answered the phone and scheduled to come fix it that afternoon! They answered the phone, great customer service, not only on-time - even came slightly earlier and got it fixed! I will be calling them again!!

I am very pleased with the service provided by you. I really appreciate the quick turn around time and the manner in which you completed the work.

Always professional and nice. Customer service goes a long way toward bringing my business back.

The real test of customer service is how you’re treated when things don’t go exactly as planned. Your response was superior and demonstrates you’re a first class company.