I called the dartmouth store and asked if they had a copy of the 2017 superbowl which they said they did. I asked them to put it on hold for me and I would be up to get it. I drove half an hour to the store to pick it up and when i got there I went to the customer service desk to pick it up. they had sold the item I had on hold and didn't even bother appollogizing or trying to fix the situation. not happy. terrible customer service will not shop here again.