What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
They didn't let me down until now. Nov 2016 my original alternator of 2004 saab aero 9-5 with 200,000 miles let go. They installed a new one which carries 1 year warranty and price of $450 with taxes and labor. First six months after the replacement , the car was getting glitches from battery light coming on and off with dashboard flickering. But when i pay them a visit , all system goes away. Til Oct the alternator burned up. They replaced it with no questions asked but i know they were pissed. Three months later all of my dash board lights were flickering including my headlights and rear lights. They tell me its an electrical issue , plus i have 215,000 miles on it , trying to tell me time for a new car. RRIIGHT. I went to see a SAAB specialist in warwick ri , and he told me it was the alternator. Tom's tells me my warranty expired but just put the second one in a few months ago and don't want to honor the warranty for that one. The SAAB specialist replaced my alternator with the cost of $600 which includes 2 years warranty and 2 years of free towing.AND GUESS WHAT? its NOT the PROPER ALTERNATOR for this car. The SAAB requires BOSCH brand products. Tom's is probably using generic cheap brands. The SAAB specialist did the replacement 3 months ago. The car runs like a charm , no flickering issues , and the SAAB specialist told me no electrical issues. I told Tom from Tom's that he just lost a life time customer from brakes , oil changes , air filters , and other maintenances from the past 10 years. They're about as close to the dealer prices ,so if you need something on your car done , go to your dealer or if you have a friend or family member. i waited 3 months to be sure that it was the alternator problems in the last 18 months and not an electrical issues/ high miles as tom claims. BS!!! now my SAAB has 220,000 miles and nothing wrong with it, Letting you know that i have all the paper work and receipts to back up my claim.
My car was working fine, I figured I would replace my brake pads as maintainance called for, I bring my vehicle by , brakes working 100%. I leave my vehicle and they replace my pads, the guy NEVER test drove it afterwords by the way. He dumps my car in the lot takes my money and goes back in I felt relief. Driving down the road I realized the brakes are spongy and exceeded what was normal for new brakes because they normally are until you pump pedal until the caliper is in place. I call back and he confirmed that his mechanic , who did my brake pads, broke it. Then says he is closed for the holiday weekend he cannot help me. He says if I bring it back on Tuesday he can fix it and I pay full price. Then they disregarded that we work and have kids and now my brakes don't work at ALL after Tom's Auto Service. Don't let these scam artists touch your car. When I called about my brake pads they repeatedly said I will need rotors , and I didn't , and they never seen my vehicles rotors so it was weird how hard he tried. Terrible customer service, I can't drive until after the holiday weekend.
brought my car for oil change at 4pm and waited for two hours and saw my car still in parking lot... given up for service. Never come back again.
I have been using them for my truck and sedan for everything wheel/tire related including breaks. Workmanship is solid and they have never tried to upsell either my wife or me. Don't usually write reviews, but the only other review posted here was so at odds with our experience, decided to send this.
My family and I have dealt with Tom's auto since their beginning. I have found them to be knowledgable and honest. They stand behind their services and products.They take the time to explain the services and equipment so as to better educate the consumer and to ensure proper care of the individual vehicle. Their prices are in line with most shops and well below dealerships. The mechanics are up on current trends and personable. They treat each customer with dignity and respect and not as a business. They are a cut above most shops. I do not hesitate to recommend anyone to this business. Just make sure Tom is supervised. :)) Awesome Business !!!
This guy is a crook. $411 for a tow and one day storage. Says one thing on phone then different when you get ther . Very very unprofessional and a liar. Found this out first hand. Will have lawyer involved now for the unprofessional company they are running. Consumers beware
"Brought my truck to this store for a wheel alignment because there was a 'drift' to the left. They also did a tire rotation and should have adjusted the tire pressure. After nominal change in the left-drift truck brought it back for 2nd appointment. They were argumentative and rude... blamed lack of rotation despite the fact rotations had been done on schedule, then blamed tire pressure even though they were supposed to have set latter. I later found out their rotation procedure for tires was front-to-back method (which was *not* the manufacturer recommended way for this vehicle/tire combination.) The mgt refused to discuss warranty issues and told me to bring back to dealer where I bought car."
I live 45 minutes away from the shop but I heard great things about their work here and they didn't disappoint! I would highly recommend this shop to anyone. They even went out of their way to touch up a few scratches that weren't caused by my accident. Great people and great service.
After looking for an auto body to fix my fiance's car after some damage was done we were told to talk to Russell at Dartmouth Collision. We met with him and talked about the options we had and he was upfront about everything. The work was done and it looks great. By far the best auto body I have went to. Prices are reasonable and the service is great. Would highly recommend - I have brought my car there twice from two separate incidents with great results and great service.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.