I live in Alabama and had mailed a package to my son who lives in Norfolk. There was a problem with the delivery of the package through my fault and not theirs. I called their office and spoke with Dawn Sonnier (I hope the spelling of the last name is correct.) She was very professional and nice. While I could tell that their office was very busy, she took the time to help me with my problem and we were able to get it resolved. I cannot thank her enough!!! Great job!!!
600 Granby StNorfolk, VA 23510
Norfolk 23501Norfolk, VA 23501
1510 Gilbert StNorfolk, VA 23511
I've been waiting in three letters from two different places for two and a half months. The IRS has sent the same letter twice and still have not gotten it. Its possible but I havnt even gotten junk mail in a week and a half. Something seems off
I must say I was upset with my tags gettin sent back and lost. But Mr. Malone justified it I'm glad.
We've been living at this same address for 23 years now and the postal service to our area has always been the worst ever! They deliver late most every day and they often don't even bother to stop and pick up my outgoing mail for several days in a row. Here we are at Christmas time waiting on a package that we paid to have shipped with a 2 day delivery on Dec. 7th. The seller acknowledges it shipped on Dec. 14th and expected to arrive on Dec. 16th. I try to be sympathetic to the postal workers knowing that they have a heavy load this time of year, but this is just taking too long to deliver. Here we are on Dec. 21 and my mail was delivered at 5:15pm but there were STILL no packages. I tried to call them about it yesterday, but after 24 minutes on hold, my phone battery died. The packages contain my daughter's Christmas gifts and I am desperate to get them. Looks like I have to go stand in that huge line tomorrow even though I already know that they are going to say exactly what the online status has said for 3 days now... "Your package is out for delivery." UGH!!!
Norfolk, VA, United States04/30/20155:09 A.M.Received by the local post office04/30/20153:18 A.M.Package processed by Post OfficeRaleigh, NC, United States04/27/20157:54 P.M.Package processed by Post OfficeGreenville, NC, United States04/27/201512:26 P.M.Package routed to wrong local post office. Package will be transferred to correct post office for delivery.04/27/201512:26 P.M.Received by the local post officeNorfolk, VA, United States04/25/20152:02 P.M.Electronic Shipment Information Received for Package by Post OfficeNORFOLK, VA, United States04/25/20151:30 P.M.Package transferred to local post office
Absolute the worst!!! After a month and a half I received back the birthday package I had sent to my niece there. It was left "unclaimed" and they Supposedly attempted to deliver 3 times.. However there was NEVER a notice left AND it is preprinted on the label to LEAVE IF NO RESPONSE! Now my P.O. wants to charge me ANOTHER $16 to resend. This is BS!!!!!!! Too bad you cant give negative stars.
This is by far the worst post office in existence. They constantly lose my mail and argue with me about this fact. They are rude, disrespectful and downright mean. Don't bother trying to call them for anything because on the off chance someone actually picks up they will leave you on hold for upwards of 20-30 minutes and forget that you are there. I have never in my life dealt with worse customer service from the manager and all the staff.
They should have a better way for us to contact ppl, especially after hours. I mailed a package to an address that uses this post office. I forgot to put the lot # on the package...and see no way to do so before it is delivered. Why can't there be a direct email that goes to each post office, say, to a particular person. This person might or might not be able to help with the request. IN my case they could tell others at this particular post office to be on the look out for this particular package and add the correct lot # so that it can be delivered correctly and not cost me more postage to mail it back again...not to mention the delay. I know that I can 'intercept a package' but it doesn't give me an option to have some one add the Lot #...and everything, including 'hold at a post office' cost more money! Why does something so simple, have to be so complicated?!! Can't someone intercept the package before it is due to go out to the address and put the lot # on it?! PLEASE??