The prices seemed good so I contacted them. The Installers did a horrible job. I monitored everything but once the installers left, I've noticed several mistakes. I send a email, and contacted the rep the next day. First they tried to explain that my cabinet are old and not doesn't align and there is nothing wrong with the counter top.--------------------------------------------------------------------Issues were:SealerThe installer put a sealer on and told me it is around $20, and the Rep sold me a life time sealer for 15 times more. Something is not right, but I purchased my own sealer and sealed the counter top.Counter top seam between two parts is noticeable. They responded that this is how it's supposed to be. Not sure if this is true because I've never seen any counter top seam like this before. Edge overhang on one side. They cut into the drywall and pushed the counter top into it, which reduced the edge overhang on that counter top side. They should have cut the opening for the Stove. (main issue, because I can't install a trim to close the gap)--------------------------------------------------------------------I had to take pictures and explain what the installers did. So, the rep apologized and guaranteed me that they will fix it. It;s been now over 4 weeks, going back and forth via email) and still no one came to fix the counter tops.I have a lot of patient but this is ridiculous. I've looked the company up in the Better Business Bureau (BBB) and they have a F. I've contacted the main office and if I don't get a respond within a week then I will report this to the BBB.I would never ever get a service from this business again.
I had the pleasure of working directly with the owner of the company, Lee Kalanica, who helped me select the granite countertops and backsplash to upgrade my kitchen, in preparation for selling my home. Lee has a professional team of installers and template makers who showed up on time and completed the work at the estimated price. Everything was cleaned up, and I had no complaints. Be sure to have your stove top on hand, so they can measure the cut precisely. I had to drive across town to ensure I had the proper stove top available when the installers arrived. The backsplash looks fantastic and the tile installer did an awesome job!
We bought our kitchen island and counters marble here. The marble quantity was excellent and staff very knowledgeable and charming. Their workmanship was excellent and they provided design recommendations when we wanted to incorporate a design that looked good but didn't make sense. Everyone that now comes to our house says it looks like a designer home.
Excellent and very efficient service. This company offers so many options to choose from: framed & frameless cabinets, multiple wood species & finishes. We purchased frameless cabinets for my bathroom from them, and couldn't be more happier with the quality. Their crew is very helpful and will guide you through whatever questions you may have and make sure you understand them. These awesome cabinets are extremely well constructed, they work like charm and unique paint and textures are absolutely beautiful. I would recommend their cabinets to other homeowners.
Paradise Granite & Marble helped me pick out the perfect Giallo Ornamental surround for my fireplace. They very patiently guided me toward the most affordable choice for my needs and budget. Their team arrived promptly for the appointment to measure and again to install it. From my initial visit to the final installation, I felt like I was top priority. They have a sincere dedication to customer satisfaction. My fireplace is now amazing! Thank you.
I certainly would recommend Paradise Granite & Marble to anyone who asks they fabricated and installed the new ubatuba granite in our bathroom, in mid 2014. They were extremely professional, did an awesome job, and cleaned up everything. Timelines were always met and any issues that arose were swiftly resolved. Their prices were reasonable and the workmanship is top quality. Also their showroom has some amazing stones and great ideas for bathrooms. Any color you want, they'll have it.
Pretty much the worst customer service you could possibly receive and very poor product. My husband chose wood counter tops after our kitchen was redone due to flooding and we could not be more upset with how everything has been handled. The wood was not sealed properly and was not sealed at all on the bottom which led to all of the moisture causing it to bend and warp. Calling them to come out is a disaster as the office has no clue who you are or the products you have purchased ( install was last November And we are in April now still with warped counters) upset and disappointed as we have them 4 thousand dollars for products that are not right. Extremely disappointed.
Outstanding customer service from the first phone call asking questions to the installation. Tim worked with me and I did not feel rushed during the selection, and I felt he was truly vested and dedicated in his family business. There was no pressure to 'upgrade' beyond our budget. The templates were done perfectly. I was able to work with them on placement of the templates to ensure I had the exact look I wanted. The installers were polite, professional and outstanding. The seams could not be more perfect. Excellent craftsmanship at all levels. Paradise and their staff made this experience an enjoyable one, and their prices were very reasonable. Just can't say enough good things about my experience. A++ I'd highly recommend them to my family and friends.
From start to finish this was the easiest project that ive ever had done in my home. Ordering and installation was quick and flawless, I will never recommend anyone else. Thanks craftmark:) my home is now complete. Will post pics later.