Stevens Worldwide Van Lines

We are specifically responding to the review of "mason 1008" and would like to make a statement to all users of "Yellow Pages":



We would ask that "mason 1008" provide his/her name and email to one of our customer care representatives at our Live chat at http://www.stevensworldw… . Tell them that it is for the VIP CENTER and they will route it to us for follow up.



Stevens Worldwide Van Lines regrets that there was any displeasure using our service and agents. Stevens is committed to Total Customer Satisfaction.



We would like to apologize for the issues you faced in your move. We understand that a move is a very important event, and regret any inconvenience that you faced.

Their rep came to our house to assess the move (about 1/2 mile) and provide an estimate. The rep estimated it would take 4 hours but she didn't believe it would take that long. The estimate sounded reasonable and because we were moving a lot ourselves, we chose to sign the contract. She told us how long it took her to drive the distance from their location to our house but on moving day, it was twice as long. We were told that our doorways would be padded and the sofa and mattresses would be wrapped for safety, NOT! The move took a total of 7 hours. The movers were slow and it is a good thing that they didn't wrap the furniture or it would have taken a lot longer. Afterwards, I called the office to voice my dissatisfaction and was told that they would pull my file and the manager would review it. Still haven't heard any response from them. If I have to move in the future, I WILL NOT CALL THEM AND I WOULD NOT RECOMMEND THEM TO ANYONE.



Mason residents