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Hilary D.
Edited: 01/10/2017
Overall

If only I could give 0 stars. Called and spoke with the owner (Tony) on a Friday afternoon and it went great. He seemed extremely knowledgable and had great ideas... Before we hung up he asked me to text him my address and said he would be in touch Monday to set up a time to come out Tuesday or Wednesday to take a look. I did not hear from him Monday so I sent him a text on Tuesday (no response) and called on Wednesday morning. Tony called back Wednesday evening saying he would come out Friday afternoon and could do the job the following week. My husband took off early from work to be there to meet with him... We called and text to confirm appointment (no response) and he never showed up or called on Friday. Because Tony is very convincing and makes false promises on the phone, we proceeded to go through several no shows and no return calls with Tony. After booking with him, waiting for him and then having to book with another contractor it put us 4 weeks behind and disrupted all the other contractors schedules that were scheduled behind him.

After talking to a few other contractors in the pool industry (plumbing, electrical and plaster) I learned that this company is well known for this kind of customer service.
Do not waste your time.

Details

Phone: (916) 652-2212

Website: http://www.pooldiggersinc.com

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