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I give them a 3/4 stars for comfort but a 0 for customer service. Here is why... I have taken this bus before and though they were late was happy about the leg room and free wifi. However, my uncle ended up dying suddenly while I was visiting in NYC so I could not take the bus back at the time I had paid for. I called the representative to explain but she treated the call as if it was her persobal line and had absolutely no manners or professionalism at all. I told her I can have the funeral home fax a letter to them but she told me I had to buy another ticket & I was not going to have my money refunded at all. I decided to let it go because I had other things to deal with than this.
On my way home, I board the bus and I see people outside upset with their tickets in hand. One of the very "professional" Megabus employees states "Oops, my bad" because people were waiting to board that bus who already had reservations but megabus allowed people to board the bus that had not bought tickets prior. He was laughing because they were not able to board the bus and the bus was now super full. Plus the one bathroom they had on board was out of service & the AC was not functioning.
Today I decide to give them 1 more chance. I go online and once I'm about to pay for my ticket the website goes down around 2:30pm. It has been down ever since. I decide to call them only to find out by yet another unprofessional representative (Shawn) they are charging me $3 booking fee per ticket each way, not roundtrip. Shawn tells me to go online and buy the ticket because the booking fee is cheaper. I explain I cannot go online to buy the ticket because the website is down. He then tells me he is aware of it, he doesnt know when it will be up, and they give no refunds for the ticket purchased. So why did he tell me to go onine when he knew it was down all along?
Im reporting this to the BBB because it seems they had the website down on purpose so people can call them & pay the $3 each way which is a total ripoff. If they charge $3 booking fee it should be per transaction not per ticket. Not to mention the fact that they dont appreciate their customers. We are the reason they are in business. I will NOT be using them again. Buy your ticket if you like but at your own risk. I personally rather pay more & get great customer service than to pay less & be treated like crap. My BBB complaint # is 94364506. If we all complain to the BBB maybe then they will be forced to do better because I cant do this alone and I see many others here have complaints as well, might as well make it productive.