Franklin Tire & Auto

I've been taking my vehicles to Franklin's for nearly 25 years. I've found them to be attentive to detail and fair in price. They have have always worked to repair whatever I bought them in a timely manner. If I wasn't satisfied, they made it right at no added charge.
I highly recommend them.

The staff was very friendly and helpfull. They fixed my car and it ran like new again. They had the best prices in town. I highly recomend you take your car there if you want the best service in town.

They may have a good quality over fixing cars as a lot people "heard", but at least I haven't felt this with my experience. Instead, what I felt is impatience, and disrespect for their customers. I went there because my engine light was on. They told me the inspection fee is $80. I thought they may give a better inspection than my dealers. However, they just showed me the code, and then told me what's wrong with my car and how much money I need to pay to get them fixed. I was so suspecting about the result and when I asked for a proof of a more detailed inspection, they just told me "you are free to go anywhere else now". After that the staff even didn't look at me anymore. I was almost stung. After I realized what happened, we argued for 15 minutes, and finally the staff said again "okay, I apologized for just now, but you are free to go anywhere else".



I don' believe such a reasonable requirement from customers could be so annoying to a businessman if he can care his customers a little bit more than money. They should show more patience rather than their history and reputation.