Deckaidpro

Unfortunately I was never able to receive services or even a quote from this company. I requested a free estimate through their website and even provided half a dozen photos as requested. Was told someone would be in the area in the coming days but when I followed up simply inquiring when they may be able to look I received a very rude response.



I was interested in the fact they state they operate differently then many deck maintenance companies. From what I can tell the main difference is that they are rude and just have no customer or prospect service. Hopefully they treat their customers better then they treat someone just looking to better understand their business and ask for a simple quote. I've never experienced a provider act in this manner, especially for a simple ETA to review the site for a quote. I am just glad I experienced this attitude before getting too far down the path with this company. Buyer beware



Below is the exact chain of e-mails (in reverse order from 5/18/2015 to 5/22/2015)





Friday Morning: (To Deck Aid Pro) 5/22/2015

Excellent, appreciate you letting us know you are not interested in providing an estimate. Enjoy the holiday weekend!





Thursday Night: (From Deck Aid Pro) 5/21/2015

Hi Tom,

You 1st contacted us 3 days ago and you are hustling me for our proposal already?

Not interested!

Good Luck!



Thursday Morning: (To Deck Aid Pro) 5/21/2015

Good morning,

Just wanted to follow up if you had an idea when the deck would be looked at? I should have all quotes by the end of the weekend and was hoping to make a decision next week. I was hoping and excited to see how you do business differently than more deck restore companies.





Monday Night (To Deck Aid Pro) 5/18/2015

I am in no rush for the deck, would like it done this year if the prices make sense. Right now currently collecting some bids for the re stain, if things looks good I'd like it to be done in a month or so, but really looking for the right partner.





Monday Night: (From Deck Aid Pro) 5/18/2015

Don't worry about the pics. I will be close to you in a few days and have to stop in and test this finish. How quickly do you need the deck completed?



Monday Night: (To Deck Aid Pro) 5/18/2015

Sent multiple pictures of the deck, and explained the current stain and where it was procured from.



Monday Night: (From Deck Aid Pro) 5/18/2015

Hi Thomas,

What stain is on this deck? Can you send pics from well off the deck so we can see the landscape and steps and can then tell what needs protecting.



Monday Afternoon: (To Deck Aid Pro) 5/18/2015

We have a relatively new deck (less then 3 years old). I stained it myself about 2 years ago and it is not holding up well. The vertical areas look good, but the deck planks themselves have flaked badly. Looking for a stripping and re staining and investigating a yearly maintenance plan to keep it looking excellent.